Wfm Manager

2 weeks ago

Durban, South Africa Outworx Full time

The **WFM Manager** oversees, assists, and develops the Planning and Real-Time teams in order to deliver operational forecasts, schedules that adhere to targets and SLAs, accurate, timely, and reliable reporting, real-time monitoring, fault detection, and support to the Operations & other Support Departments in order to meet KPIs, as well as to ensure cost-effective resource use in relation to anticipated volumes and requirements.

**RESPONSIBILITIES**:

- Accurate forecasting
- Efficient generation of schedules
- Ensure SLA’s are met using historical trends
- Implementing WFM across sites
- Real - time compliance management
- Performance management
- Incoming service supervision
- Internal reporting
- External reporting
- Event management
- Manage system tools
- Information management

**REQUIREMENTS**:

- Grade 12 (Must include English and Mathematics)
- Previous WFM Manager work experience
- Leadership

**Salary**: R20 000,00 per month

Application Question(s):

- Are you based in Durban, Cape Town or Port Elizabeth?
- Do you have a minimum of 1 year WFM experience within the BPO sector?

**Education**:

- High School (matric) (required)

Application Deadline: 2024/02/28

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