Technical Services Manager
3 weeks ago
**Employment Type **:Full Time
**Experience **:4 to 6 years
**Salary **:Negotiable
**Job Published **:01 February 2023
**Job Reference No. **:3342511321
**Main Purpose of Job**
- Responsible for managing and motivating all services’ staff and other personnel.
- Ensure delivery of a high level, quality service, and on time delivery of service vehicles in order to ensure growth and expansion to achieve targets.
**_Duties and Key Responsibilities_**
**Responsible for overseeing the entire Post-production Operation**:
- Manage the Contract with the Client whilst maintaining profitability and productivity in the operations.
- Plan, implement and monitor annual budgets for the entire site, scheduling expenditures, analysing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
- Management of financial and administration requirements
- Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and adhered to optimise operational functioning.
- Compile various reports including KPI reports on a monthly basis and submit these to relevant personnel.
- Ensure the PPO maintains sufficient resources in order to meet customer demands.
- Ensure operations adhere to SHEQ standards and ISO standards.
- Ensure Operations strive to fulfil BEE objectives such as procurement and recruitment objectives.
**Promoting customer relations**:
- Maintain good relationships with external and internal customers and handle any customer complaints according to procedure.
- Promote interdepartmental cooperation.
- Review customers service orders and inspect the quality of technician repairs before the release of vehicles.
- Develop, implement and monitor guidelines for working with customers to ensure maximum customer satisfaction
**Manage all productive staff effectively and efficiently.**
- Plan and adjust staff workloads and allocate daily tasks and activities to staff by assigning tasks to match their skills and abilities.
- Provide advice and technical assistance to team members.
- Ensure all operations staff adhere to Standard Operating Procedures
- Ensure all staff are adequately trained in terms of their duties and the use of various products and equipment.- Using the Performance Management system ensure all staff are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
- Ensure all new staff are properly inducted on all matters such as work facilities, policies, procedures, equipment use and job descriptions.
- Ensure all department employees’ clocking’s are authorised and time sheets are submitted to payroll on a weekly basis
- Ensure corrective action is taken on employees who do not comply with policies and procedures of the company
**Additional Duties**
- Ensure the department adheres to ISO 9001 Quality Processes and standards.
- Ensure the department adheres to ISO 14001 Environmental Processes and standards.
Ensure the department adheres to ISO 18001 Health and Safety standards.
**Qualification**:
- Grade 12 and relevant qualification
- 3-4 Years’ experience
**SKILLS**:
ISO (International Organisation for Standardisatio
Operations
Quality Assurance
Technical Services
**INDUSTRIES**:
Automotive
Logistics
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