Reservation Consultant

**Full Job Description**

We are seeking a reservation consultant to join a growing travel company based in Hazyview Mpumalanga.

**Your key job responsibilities will include**:
Manage day-to-day booking inquiries
Process payments and issue tickets, vouchers, and other travel documents
Manage customer accounts and keep accurate records of all transactions.
Communicate with the operations and marketing team proactively about what you need from them to achieve your goals
Follow the due reservations process and ensure accurate input of information.
Work with suppliers to ensure smooth operations.
To attend travel trade shows (if relevant) and other industry functions as necessary to continually research & develop products and relationships.
Attend webinars, conferences, and other educational tours.
Suggest suitable travel/accommodation/flight options that best match clients' needs
Book tickets, reserve accommodation, organize rental transportation.
Manage all financial aspects relating to the booking procedure
Offer and promote different services and offerings
Handle client’s requests/emergencies while they are on tour.

**Note**:

- Must be a SA citizen or permanent resident
- Must live within 10km of Hazyview Mpumalanga
- Must have your own vehicle or reliable transportation
- Must have worked for at least one year dealing with **ACTIVITAR** reservation booking systems or as a tour consultant

**REQUIREMENTS**:
**Personal attributes required**:
Proficiency in English; knowledge of an additional language ( especially French) is advantageous.
Detailed knowledge of destinations, products, and suppliers in Southern Africa (non-negotiable) and Eastern Africa (advantage)
Possess effective organizational skills and the ability to complete multiple tasks and a high volume of work.
Excellent time management, organizational, and follow-through skills.
Ability to respond quickly and accurately to requests for information.
Ability to work independently and as part of a team
Support team members and management.

**Skills and experience required**:
Passion for travel within Africa.
Excellent communication skills.
Excellent customer service & selling skills.
Advanced level of computer literacy.
Highly organised with strong time management skills.
Strong attention to detail.
Results orientated.

**Competencies**:
Planning, organising and prioritising.
Customer service and relationship management.
Detail orientation and analytic.
Business acumen.
Time management skills.
Excellent oral and written communication skills.
Problem-solving skills.
Negotiating and influencing skills.
Able to work under pressure in fast pace busy environment.
Able to work shifts/after hours/public holidays and wee-end should the business require so

**Salary**: From R4,500.00 per month

Ability to commute/relocate:

- Hazyview, Mpumalanga: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 2023/04/30