Nocdesk Operator

NOCdesk Operator (Pretoria)

Are you ready to take your career to the next level in the dynamic world of technology? Join our team as an IT Operations Specialist and be part of a cutting-edge organization that values innovation, teamwork, and excellence.

**Key Responsibilities**:

- 24/7 proactive monitoring and support of the live and staging infrastructure.
- Investigate and react to any live issues that might arise.
- Act as an escalation point for issues flagged by customer support.
- Partake in the design and implementation of new setups.
- Handle service requests, incidents, problems, and change requests, using ITIL best practice.
- Assist in process improvement and automation.
- Troubleshooting on a daily basis.

**Qualifications and Minimum Requirements**:

- Senior Certificate (essential).
- Minimum of 3 years’ experience in technical support and monitoring.
- All-rounder, with very good IT knowledge and expertise in Linux technologies.
- Excellent communication skills, capable of delivering information to both technical and non-technical personnel.
- Ability to work autonomously and in a team environment.
- Good problem-solving skills.
- Excellent attention to detail and organizational skills
- Competencies in Microsoft Office Suite - Intermediate Level or higher - Excel proficiency is important.
- Remedy & Team Support experience.
- Polite and compassionate without lacking confidence.
- Strong interpersonal skills (with clients, suppliers, and team members), good relationship-building characteristics.
- Good communication skills.
- Deadline-driven.
- Accurate and attention to detail.
- Able to multi-task.
- Organized.
- Honest and reliable.
- Analytical.
- Punctual.
- Perform well under pressure.
- Solution-Driven.

**Job Types**: Full-time, Permanent

**Salary**: R7 000,00 - R12 000,00 per month