Technician: It

We are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution. Our on-going aim is to be recognised as a leading FMCG employer and to create a working environment where people feel free to share ideas and goals.

A career opportunity has arisen in the** IT Department - Premier Waterfall - Midrand. **This position is responsible for providing IT Technical Support to our end-users.

**Qualification Requirements**:
Matric / Grade 12

MCITP or equivalent

**Experience Requirements**:

- Experience in FMCG environment 2 Years Minimum
- Experience in customer service required 2 Years Minimum
- Experience using Microsoft Business Solutions 5 Years Minimum

**Key Outputs**:

- **Call Centre Liaison**:Handling calls logged at the call centre for that region. Ownership of the call from logging to closure.
- **Initial Printer Support**:Ensuring that printer issues are not desktop related before escalation
- **Site Server Control and Support**:Management and backup of the servers on site. Initial trouble shooting before escalation.
- **Procurement & Supplier liaison**:Ordering and configuration of machines through Premier Foods’ central procurement manager.
- **Asset Inventory Management**: Management of assets including tracking, disposure, control, and Fixed Assets register updates.****:

- **Biometrics support**: Initial support of the biometrics systems before escalation.
- **Network Management**:Ensuring proper business usage of the network. Logging calls with the cabling supplier for installation as well as break and fix management of network points.
- **WAN Management**: Ensuring proper business usage of the WAN. Ensure calls are logged with the network provider for all line issues.
- **PABX and TMS Management**:Initial support of the onsite PABX and telephone management system before escalation to the PABX provider.
- **Active Directory and Exchange control**:Managing and creating user accounts and hierarchies in active directory and exchange
- **Monitoring and Measurement reporting**: Reporting to the IT manager and Infrastructure manager relevant statistics to ensure proper site IT operation within guidelines.