Cctv and Alarm Technician

2 weeks ago

Cape Town, South Africa the Employment Channel Full time

Grade 12
- SAIDSA Certificate
- Essential Requirement PSIRA
- Valid Driver’s License
- Minimum of 5 - 8 years’ exposure to a CCTV and Alarms environment

**CCTV Responsibilities**
- Management of Installation and configuration of IP CCTV systems and associated Access Control Systems
- Evaluate signal quality and performance with computers, networks, and software
- Repair and Configuration of CCTV systems
- Management of the proactive inspection of equipment as per schedule
- Detection and addressing of any faults or potential faults
- Mentor and train technicians
- Accurately logging and tracking of requests
- Troubleshooting and repairs on all CCTV systems
- Escalate the faults and provide feedback to Customer on the maintenance actions
- Perform ad-hoc inspections and maintain quality of team
- Proactive monitoring of sites and detection of potential faults
- Accurate interpretation of alarms and the causes of faults
- Escalation of alarms/faults within Bidvest Facilities Management in order to provide minimum down time Prioritization of faults and alarms
- Ensure that NVRs, CCS machines are operational and that all cameras are recording
- Effective feedback to Contact Centre management, regional management, and also external clients where applicable
- Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the BMS system
- Ability to investigate and pickup trends
- Ability to take proactive decision and timeous completion of corrective action
- High accountability for own actions
- Display understanding of clients (internal and external) needs
- Offers knowledgeable, efficient and friendly service
- Communicates in a professional, diplomatic manner with good voice quality and articulation
- Ability to prioritize and coordinate outputs
- Escalate and establish time frames with the correct facilitators

**Alarm Responsibilities**
- Installation of intrusion systems according PWV and SAIDSA bylaws and Standards
- Troubleshooting and Repairs on all Reputable Alarm system Brands
- Gather specific requirements and suggest solutions for our valued clients
- Mentorship and Training Role to Entry Level (Tier1) Technicians
- Liaise with Product development/ Design team to plan new features for clients
- Ensure new and legacy alarm systems meet quality standards
- Stay up-to-date with new technology trends

**Job Type**: Permanent

**Experience**:

- exposure to CCTV and Alarms: 5 years (preferred)

License/Certification:

- SAIDSA (preferred)
- PSIRA Certificate (preferred)

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