Investments - Operations Consultant

2 weeks ago


Cape Town, South Africa ACE Recruitment (Pty) Ltd. Full time

**OPERATIONS CONSULTANT INVESTMENTS**

**Job description**

There is a high emphasis on solid process and systems knowledge, client servicing, swift resolution of inquiries, and the prevention of complaints.

**Key Attributes and Competencies**
- Excellent time management skills.
- Determined and resilient.
- Ability to work effectively individually and supports collaboration as part of a team.
- Accuracy and exceptional attention to detail.
- Ability to function well under pressure.
- Client-focused and self-motivated.
- Methodical, prioritises tasks and has work ethic.
- Exercises good judgement and discretion in creative problem solving.
- Accountable for all tasks done.
- Client focused and self-motivated.
- Diligent, trustworthy, and reliable.

**Responsibilities**

1. Processing of incoming instructions in respect of: o New investment administration for members joining Group RA employers. o Ensuring employer, IFA and member queries are attended to timeously with superior levels of service. o Ongoing servicing transactions including employer and member detail maintenance, regular contributions and contribution maintenance, member and employer status changes and member switches.

2. Validating all incoming instructions with regards to: o Various legislative requirements relating to Group Retirement Annuities. o Completeness and accuracy of instructions from Employers and IFA’s. o FICA requirements.

3. Liaising with Employers, and IFA’s to expedite the implementation of instructions received to meet our service delivery standards and with exceptional levels of client service.

4. Continuous focus on process improvements to increase efficiency and reduce risk.

5. Recording all interactions with all stakeholders.

6. Ad hoc duties and projects as may be required from time to time.

**Qualifications**
- Relevant experience: relevant business qualification and/or job/industry experience.
- At least six months Operations experience is preferable (negotiable)
- Excellent verbal and written communication skills
- Knowledge of Retirement Annuities advantageous

**Employment Type**
Full-time

**Salary**: From R22,000.00 per month

Application Question(s):

- This role will suit you if you a BCom graduate or are experienced in Unit Trusts, Life Funds, Pension Funds or LISP.

**Education**:

- Bachelors (required)

**Language**:

- Professional English (required)


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