Technical Support Analyst: Emea

2 weeks ago

Cape Town, South Africa DigiCert Full time

**ABOUT DIGICERT**

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trust—an abstract idea—to work. That's digital trust for the real world.

***:
We are in the market for a **Technical Support Analyst, EMEA** to join our Technical Support team in Cape Town. As Technical Support Analyst, EMEA you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.

DigiCert's Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

**WHAT YOU WILL DO**:

- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
- Actively contribute to Web self-help by using Knowledge Centered Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

**WHAT YOU HAVE**:

- 1+ years technical support or IT client interfacing experience
- Computer Science, Information Systems or Information Technology qualification
- Basic understanding of Internet principles, terminology and functionality
- Basic understanding of networking protocols and devices, web servers and VPN
- Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
- Familiarity with UNIX script commands, website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
- Certifications such as CISSP, MCSE and CCNA (advantageous)
- Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

**WHAT's IN IT FOR YOU**:

- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran's status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

  • Technical Support Analyst, Emea

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst, EMEA**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to...

  • Technical Support Analyst, Emea

    3 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst, EMEA**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to...

  • Technical Support Analyst, Emea

    3 weeks ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...

  • Technical Support Analyst, Emea

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst, EMEA (German Speaker)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things...

  • Technical Support Analyst

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    2 weeks ago

    Cape Town, South Africa Initiate International Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Cape Town** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...

  • Technical Support Analyst

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Technical Support Analyst

    2 weeks ago

    Cape Town, South Africa Initiate international Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Cape Town** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...

  • Technical Support Analyst

    4 weeks ago

    Cape Town, South Africa Initiate international Full time

    Your key **job** responsibilities as the **Technical Support Analyst** in **Cape Town** will include: - Respond to requests for technical assistance in person, via phone, electronically - Diagnose and resolve technical hardware and software issues - Research questions using available information resources - Advise user on appropriate action - Follow...

  • Technical Support Analyst

    3 weeks ago

    Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    Job title : Technical Support AnalystJob Location : Western Cape, Cape TownDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries Job summaryWe are in the market for a Technical Support Analyst to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers...

  • Technical Support Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Intelligent Technical Solutions Full time

    We are seeking an experienced Network Administrator to join our team at Intelligent Technical Solutions. As a key member of our IT department, you will be responsible for providing technical support and maintenance services to our clients.This role involves handling a range of tasks, from system updates to hands-on troubleshooting, ensuring the smooth...

  • EMEA Payroll Solutions Expert

    5 days ago

    Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    About the TeamOur team is passionate about delivering exceptional customer experiences. We are looking for a talented Senior Payroll Analyst to join our team and contribute to our mission.Collaborate with stakeholders in People and Culture, Payroll and Operations across the EMEA region to help gather, document, and analyze business requirements.Identify...

  • Technical Support Analyst/Agent

    7 days ago

    Cape Town, Western Cape, South Africa Logicalis Group (DE) Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Analyst/Agent to join our customer support team at Logicalis Group (DE).In this role, you will be responsible for providing technical assistance and support to our customers via phone, email, and other communication channels.You will also be required to identify and resolve technical issues,...

  • Technical Support Analyst, Americas

    3 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst, Americas**: at DigiCert Cape Town **WHO WE ARE**: DigiCert is the world’s premier provider of high-assurance digital certificates and we secure: - 97 of the top 100 banks - 89% of Fortune500 companies - 81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions, and...

  • Technical Support Analyst, Americas

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst, Americas**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down...

  • Technical Support Analyst, Americas

    2 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    **Technical Support Analyst, Americas**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down...

  • Global Payroll Analyst

    5 days ago

    Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    Job SummaryThe Senior Payroll Analyst will play a critical role in supporting the EMEA region. This position requires strong problem-solving skills, data analysis capabilities, and excellent communication abilities to support business needs and drive strategic initiatives.Collaborate with stakeholders in People and Culture, Payroll and Operations across the...

  • Emea People Operations Manager

    18 hours ago

    Cape Town, Western Cape, South Africa Tbwa Chiat Day Inc Full time

    Job Description:Senior People Partner EMEAThe Senior EMEA People Partner will be responsible for providing proactive and efficient HR support to employees and managers across all employment-related matters.This role requires someone who can think on their feet, be agile, and hungry to learn and succeed in a fast-paced environment.You will work closely with...

  • Technical Support Analyst

    2 days ago

    Cape Town, Western Cape, South Africa Cape Union Mart Group Full time

    We are looking for a talented Technical Support Analyst to join our team in Western Cape, Cape Town. As a Technical Support Analyst, you will be responsible for providing technical assistance to internal stakeholders and third-party vendors.Responsibilities:Provide technical support for internal stakeholders and third-party vendors.Offer administrative...

  • Senior Payroll Analyst

    5 days ago

    Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    About the RoleWe are seeking a detail-oriented and process-driven Senior Payroll Analyst to join our P&C Global Services organization, supporting the EMEA region. The ideal candidate will act as a liaison between P&C GS, Payroll and Operations Delivery, ensuring seamless communication and process alignment.Collaborate with stakeholders in People and Culture,...