Residence Officer

**Direct Reporting Line**:
Senior Residence Officer

**IIE MSA**, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries.

**The IIE MSA Ruimsig campus in Roodepoort has a vacancy for a Residence Officer.** Duties and Responsibilities**

**Application Processing and Check-In**
- Verify supporting documentation and ensure proof of payments are in order before check-in.
- Collaborate closely with Residence Assistants (RA’s) and Senior Residence Officer during the check-in period.
- Ensure there are no duplicate allocations or rooms in residence.
- Diligently follow up with residence applicants to maximize annual intakes.

**Check-Out and Room Maintenance**
- Work closely with RA’s and Senior Residence Officer during the check-out period.
- Inspect all rooms after students check-out to ensure the removal of personal items.
- Check rooms post check-out, report maintenance and cleaning issues to facilities, and ensure rooms are ready for the next intake.

**After-Hours Support**
- Be available after hours and weekends for student complaints, requests, and emergencies.
- Liaise with relevant departments (Security, Maintenance, Finance) to report and resolve complaints and emergencies.

**Correspondence and Accounts Management**
- Send out all residence student correspondence only after approval by the Senior Residence Officer and/or Head: Student Experience.
- Process and administer student residence accounts.
- Assist in maintaining the detailed residence allocation list for billing purposes.
- Monitor student rent accounts to ensure all charges, deductions, and contract amendments are accurately updated.
- Reconcile student accounts with the student database.
- Assist in preparing for internal/external audits.

**Student Services and Interaction**
- Provide information and advice to students.
- Always interact with all students, parents, and colleagues in a professional, respectful, and courteous manner.

**Office Management**
- Ensure that the residence office is always kept in a neat and tidy condition.
- Involved in preparing and manning information stands at Campus Open Days.

**Events and Activities**
- Arrange residence events/activities, ensuring a minimum of two events per month.
- Handle administration for the procurement/payments for residence events/activities.
- Compulsory attendance at all residence events/activities.
- Liaise with internal and external service providers.
- This categorization provides a clearer structure and emphasizes the different facets of the role.

**Minimum Qualification Required**:

- Matric is essential.

**Minimum Work Experience Required**:

- Relevant Residence Management and Student Services experience

**Special Requirement**:

- Must be willing and able to work flexible working hours.

**The IIE's MSA **is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act