Store Manager

**Description**

Protect and grow profitable market share within a Store in accordance with the Store, Division and Company strategy.

**Requirements**:

- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Valid Driver’s license
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail

**Strategic Management**
- Develop, implement, and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Executive from time to time

**Grow and protect Profitable Market Share**
- Achieve growth in markets share in your Store as defined in the strategy plan
- Promote customer loyalty programmes (e.g., VIC, charge cards, etc)
- Manage the distribution of advertising material to ensure maximum efficiency
- Develop action plans proactively to protect your market where you trade when competitors enter the market

**Customer Service**
- Implementing and monitoring the Customer Service strategy
- Reliable, prompt Customer Delivery Service
- Grow and maintain VIC client base
- Recommend Range improvements to suite the market
- Take action on Customer Surveys (implement action plans when required)
- Ensure effective staff scheduling planned and implemented to provide exceptional Customer service.

**Asset Control - Stock**
- Order stock as per Cashbuild Way
- Manage and control shrinkage within the Store
- Manage the PIC process
- Manage Wall to wall Stock-take
- Manage and control stock movement inside the store relating to
- End Control
- IBT’s
- Customer Returns
- Receiving
- Manage Damage, Obsolete and Slow-moving stock items
- Analyse security requirements and implement changes.

**Asset Control - Cash**
- Manage Debtors and RD Cheques within the Store
- Manage Petty Cash
- Manage daily Banking
- Manage Shorts and overs
- Manage Cheques and Credit Cards

**Asset Control - Fixed Assets**
- Maintenance and protection of racking and displays
- Maintenance and protection of signage (internal & external)
- Maintenance of forklift and generator
- Maintenance and protection of IT Equipment and Telephone systems
- Maintenance and protection of the Safe / vault
- Maintenance and protection of items listed on asset register.

**Human Resource Management**
- Recruit and Induct all Employees
- Ensure Training and Development (certification and succession / back up plans) is in place for the Store
- Ensure Succession Planning and Career pathing is in place within the Store
- Manage manpower requirements in line with the Division and Store strategy and Company benchmarks
- Ensure open communication / relations (CARE Meetings, CB Mail) with the Store Employee Forum
- Manage Employee Relations
- Manage the performance management processes as per the Cashbuild Way
- All staff to have complete staff files as per the Cashbuild Way.

**Store Safety (OHSA) Standards**
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:

- Ensure Checklists complete
- Appointment of Safety and first aid Reps as per OHSA
- Report Incidents
- Take immediate action on any non-compliance once identified
- Record all OHASA incidents
- Ensure all Forklift drivers have a valid forklift drivers’ licence
- Ensure safe working conditions of all safety equipment.

**Store Trading Standards**
- Maintain Housekeeping standards
- Manage Merchandising standards
- Implement and maintain the correct Planograms
- Maintain Yard and Parking Areas
- Manage and maintain store Ready for Business standards

**Profitability**
- Manage the Store according to the Financial Model, benchmarks, and budgets

**CB Way**
- Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Implement and maintain controls and disciplines
- Implement Corrective Action Plans where necessary