Outbound : Teamleader

**Outbound Teamleader**

**Permanent (Basic and Commission)**

**Based in Randburg**

**OVERALL PURPOSE OF JOB**:
The Sales Team leader will run a team of outbound sales agents.

Main Responsibilities (including but not limited to):
Â- Achieve the sales team quotas

Â- Ensure that conversion targets are achieved as per company requirement

Â- Handle all inbound sales requests to enhance the customer experience

Â- Aim to resolve all matters upon first contact (First call resolution)

Â- Work with team members in order to increase motivation and drive results

Â- Take any escalated calls from clients and deal with them in a courteous and professional manner

Â- Take responsibility for personal development

Â- Promote service delivery

Â- Interface with support teams on any problem areas

Â- Retain ownership of and manage customer queries within turnaround times

Â- Escalate and manage customer queries as required

Â- Encourage a fun, competitive and productive atmosphere within the team

Â- 100% case ownership and contact management

Â- Capturing information according to set data standards

Â- Make sound judgements in the interest of the customer and team as and when required within scope of responsibility

Â- Lead Prospect Management

Â- Project Management

Â- Develop, contribute to and maintain the teams score card and KPI's

Â- Coach staff

Â- Ensure that staff are well equipped with training '† assess and identify training needs.

**COMPETENCIES**:
Â- Customer Focus

Â- Building a Successful Team

Â- Coaching

Â- Communication

Â- Contributing to Team Success

Â- Gaining Commitment

Â- Information monitoring

Â- Leading Through Vision and Values

Â- Sales Ability/Persuasiveness

**Required Competencies and Attributes**:
Â- Insurance experience will be advantageous

Â- Must have Excel experience

Â- Strong understanding of the Telesales market and the ability to deliver against targets set by the customer or the business

Â- A successful track record in leading/Supervising an inbound/outbound Telesales operation, meeting targets delivering premium customer service with a minimum of 2 years' experience

Â- A successful track record in Telesales with a minimum 3 years' experience

**EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY**:
Grade 12

Â- Bilingual (speak, read, write)

Â- Strong people management record with a demonstrated ability to motivate, coach guide a team

Â- Understanding of the principles of telesales customer behaviour as it pertains to sales

Â- Ability to drive a sales team to exceed daily, weekly monthly targets

Â- Proven ability to motivate and lead high performing teams to meet KPI's targets