Dispatch Supervisor

**OVERVIEW**

The Dispatch Supervisor is responsible for the daily coordination of all the work that gets done by dispatch staff, thereby ensuring the timely dispatch of completed orders from production to the customer.

The Dispatch Supervisor occupies a pivotal and trusted role in our company. This job incumbent is the final quality assurance check that is done before labels are either sent /collected by the customer.

**WORKING ENVIRONMENT AND WORKING HOURS**

Under normal circumstances your working hours are from 08:00 until 17:00. However, please note the following:
Customer demand / orders dictate whether you should work shorter /longer hours;
Also, especially when production deadlines must be met, it will be required of you to work over weekends;
Your job will require that you stand for long periods at a time.

**TYPICAL TASKS**

The following tasks are typical to your position, but it will be expected from you to perform other functions from time-to-time as the need arise.

**Supervising**

Managing and motivating a team of staff, ensuring and effective dispatch section Organizing daily work schedules

Organizing staff training

Ensuring vehicles and driver/s comply with legal requirements

Ensuring compliance with health and safety regulations

Carrying out performance management and managing absence

Ensuring that offices, staff areas, ablution facilities as well as factories are cleaned throughout the day.

Maintaining a safe, clean and organised dispatch area at all times.

Ensuring on-time delivery/collection

Obtain priorities from daily production schedule and arrange jobs accordingly

Follow up with Senior Rewinder as to progress on prioritized jobs if not ready for dispatch Determine which jobs should be delivered, collected / couriered

Plan Driver's trips in a cost-effective manner and contact customers to collect / advise on delivery time.

**Checking Work Ticket sleeve (Job Card)**

Ensure that all documents have been completed and placed back in the WT sleeve

Proof

Spec sheet

Quality Checklist

Samples for Sign and Seal (5 each); samples for specific customers placed in envelope together with delivery note, i.e. RR, RAM,

and

Do a final assessment of labels against the WT:
Winding direction

Quantities

Wrapping / and or boxing

All WT's for a specific order is done, e.g. label fronts and backs.

**Finalising orders**

Ensure wrapping of labels

Ensure weighing of labels

Ensure QC labels are stuck to inside of core

Ensure quantity per roll labels are stuck on every roll

Checking for color variances amongst rolls

Inform Risk & QC Manager / Customer Relations Representative immediately if shortages

Writing of Delivery notes

Updating of workflow on QE

Providing WT's to Accountant for invoicing before customer collects / Driver delivers.

**Label Stock room management**

Ensure that all 'overs' or 'call-off labels are accounted in-time for on the company's

computerized stock control system (QE)

Ensure that all stock is arranged in the label stock room; per customer; alphabetically

Provide Customer Relations Representative with structured label stock information so that stock can either be sold / destroyed / put back into the system

Allocate area for returns, rejects or customer complaints which is marked clearly

Allocate areas for label stock which needs to be stocked for further finishing purposes, i.e.

Silk-screening and Foiling.

**Over-printing**

Perform over-printing as per Work Ticket

Order Ribbon for stock purposes and for over-printing

Keep stock record of ribbon

Keep maintenance record of over-printers

Request services / repairs to be performed when needed.

Application Question(s):

- How many years Experience do you have in the Printing & Labeling industry?
- How many years experience do you have as a Dispatch Supervisor?
- Where do you live?
- Do you have your own vehicle?