Assistant Manager

3 weeks ago


Klerksdorp, South Africa Tic Tac Sports Betting Full time

**Full Job Description**

Job Purpose:
Responsible to supervise the day-to-day operations and staff that provide a frontline customer service experience to punters for sports betting purposes in line with professional standards, operational excellence objectives and gaming regulations.

**Education**:

- Grade 12
- 3-Year Diploma or Degree in Business Management would be advantageous

**Experience**:

- Minimum of 2-years cash desk / count experience in the gaming industry
- Minimum of 1-2 years sports betting experience in a supervisory or management position

Work Conditions and Special Requirements:

- Ability to work shifts that meet operational requirements including weekend work and public holidays
- Prepared to work in a gambling environment
- Meet the requirements for a key gaming license (Bookmaker's license)

**Skills and Knowledge**:

- English verbal and written communication skills
- Numerical skills (calculations)
- Understanding of the company processes and regulations
- Cash / credit transaction knowledge
- Detect fraudulent currency FICA threshold and suspicious transaction reporting
- Cash desk equipment usage and maintenance
- Cashiering administration
- Proficient computer skills (MS Excel)
- Dealing with Customers (including conflict handling skills)
- Attention to detail
- Checking (accuracy in the handling and recording of transactions)
- Following Instructions
- Emotional resilience (ability to handle stressful situations)
- Honesty in the handling of cash
- People Supervision
- Presentable
- Polite and Friendly disposition
- Problem Solving

**Key Performance Areas**:
**Cash Management & Floor Supervision**
- Check cash desk and the company retail operating areas and ensure all equipment is functioning and ready for service.
- Communicate and follow-up on the correction of any equipment faults or defects prior to the start of the shift
- Check cleanliness of customer service areas
- Conduct daily cashdesk reconciliations
- Complete supporting documents
- Review duty checklist, prioritise and action as needed
- Maintain cash levels during service to mitigate risk and cater for demand
- Report and investigate error tracing or cashier variances with Surveillance
- Process unresolved variances
- Verify suspicious transactions and report as required
- Assist with complicated and escalated transactions
- Transactional requirements and responsible gambling information are displayed at all customer points as per regulations.
- Collaborate with marketing to develop awareness and promote the company
- Participate and provide support to the team with regards processing of bets and other cash transaction if required

**People Management**
- Manage staff conditions of employment, e.g., attendance, absenteeism, leave, adherence to policies and procedures
- Consolidate and analyse of productivities
- Consolidate employee training
- Perform on the job training and coaching to close developmental gaps
- Manage employee relations within the department
- Staff communication and motivation
- Performance contracting, reviews and development
- Provides resources and removes obstacles to performance
- Recruitment of employees
- Onboarding of new staff members

**Delivered Customer Experience**
- Conduct market analyses to understand market segment and provide customer service and product offerings that are relevant and innovative
- Ensures that guests are treated with courtesy and respect at all times
- Interact with guests and provide professional service standards and solutions
- Handle any escalated complaints, disputes and suggestions as required
- Engage with customers and provide a customer experience within the outlet that will support the company brand loyalty as the brand of choice
- Be present on the floor during promotions or functions
- Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
- Conduct staff training on promotions (including promotion information, functions, facilities, etc)
- Shift handover ensures that staff have sufficient insights and information required.

**Desired Qualification Level**:

- Grade 12 (matric certificate required)
- Tertiary education (an advantage)
- Previous experience in a betting company
- SA ID or Passport and work permits
- SA Bank account

**So, are you ready to join our exciting Team?**

**Job Types**: Full-time, Permanent

**Salary**: R6,500.00 - R7,000.00 per month

**Experience**:

- managerial: 2 years (required)


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