Chapter Lead: Intelligent Automation

2 weeks ago

Midrand, South Africa Vodafone Full time

**.**:
**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:
To lead and oversee the team of Business Analysts within the Intelligent Automation chapter, driving the strategic implementation and optimization of automation solutions across the organization. The Chapter Lead will ensure the delivery of high-quality automation projects that align with business objectives and enhance operational efficiency.

**Your responsibilities will include**:

- Promote a service mentality and develop strong relationships with Customer Operations, Finance, Consumer, Business and Technology areas
- Support alignment of activities and objectives across the Vodacom Digital Process Re-Engineering team.
- Manage creation of consistent and integrated improvement
- Represent the Group Executive Head’s office in meetings and action decisions / deliverables as mandated from time to time
- Identify strategy growth opportunities in the Intelligent Automation space
- Enable RPA Citizen Development strategy in VSA and IB Markets
- Develop best practices, routines and innovative solutions to improve customer experience, fast track revenue generation and Capex/ Opex spend reduction
- Perform risk assessments
- Quantify business benefits linked to digitisation

**.**:
**1. Leadership and Management**:

- Lead, mentor, and develop a team of Business Analysts focused on intelligent automation.
- Foster a collaborative and high-performance culture within the team.
- Manage team performance, conduct regular appraisals, and identify training needs.

**2. Project Oversight**:

- Oversee the planning, execution, and delivery of automation projects.
- Ensure projects are completed on time, within scope, and within budget.
- Monitor project progress, identify risks, and implement mitigation strategies.

**3. Stakeholder Management**:

- Act as the primary point of contact for automation-related matters with key stakeholders, including senior management and business unit leaders.
- Facilitate effective communication and collaboration between Business Analysts and other departments.

**4. Technical Expertise**:

- Provide technical guidance and support to the team on intelligent automation tools and technologies.
- Stay updated on the latest trends and advancements in intelligent automation and AI.

**5. Resource Allocation**:

- Manage resource allocation for projects to ensure optimal use of team capabilities.
- Prioritize tasks and projects based on business needs and strategic goals.

**6. Reporting and Documentation**:

- Prepare and present regular reports on the progress and impact of automation initiatives to senior management.
- Ensure thorough documentation of all automation processes and projects.
- Honour’s Degree, preferably a MBA/ Masters Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Lean Process Engineering experience.
- Min 4 years of RPA hands on experience.
- 1-2 years people management experience will be advantageous
- Experience in the Telco industry will be an added advantage
- Certification in Business Analysis (e.g., CBAP) and/or Intelligent Automation (e.g., UiPath, Blue Prism, Automation Anywhere) is advantageous.
- Proven experience in leading business analysis and automation projects, preferably within a large organization.

**Skills**
- Basic know how of infrastructure topologies.
- In-depth knowledge of business process modelling with exposure to business processes modelling.
- Ability to run design-thinking workshop for process re
- engineering and process optimization.
- Process development.
- Ability to build business case for digitisation

**We make an impact by offering**:

- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**: 08 July 2024.**

The base location for this role is **Midrand, Vodacom Campus.**

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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