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Consumer Advisor

1 month ago

Sandton, South Africa Coloplast Full time

**Location**:
Sandton, ZA

**Job Family**: Consumer

**Country/Region**: South Africa
Consumer Advisor

Consumer Advisor - call-center based nurse delivering care and support through virtual consultations

Coloplast has an exciting opportunity for a motivated, committed, and collaborative individual who is inspired by working together with a call team for improved consumer outcomes.

Coloplast is a leading MedTech company, and we develop products and services that make life easier for people with intimate healthcare needs. We have embarked on a consumer journey to get even closer to the consumers of our products - and to do this we intend to become more present and accessible in the new virtual way of delivering services and support. As a Consumer Advisor, you will support our consumers to improve their quality of life through scheduled and on demand clinical assessments, advice and recommendations. You will do this in conjunction with the Consumer Care call specialist team and whilst working closely with Coloplast’s Nursing team. Join us now to help make life easier for people with intimate healthcare needs.

When joining Coloplast you will enter a truly global company that offers great challenges, opportunities, and rewards. Reporting to the Consumer Care Lead, you will be situated in our Sandton based office, together with the local HQ team.

Your key responsibilities

Conduct virtual consultation for clinical recommendations
Provide services as required at the office-based clinic
Provide education on ostomy and continence products, and care routines to current and potential users
Refer face-to-face consultations to Coloplast nurses
Support case management with renewal of scripts and updated PMB forms
Provide Consumer team with relevant insights learned from consumer interactions
Review clinical competencies of the consumer team and support upskilling accordingly
Define escalation protocols and other key tools for improved value proposition to users

Professional qualifications

We are looking for a consumer-centric nurse who enjoys working in a call centre environment

Registered Nurse with a bachelor’s degree
Working experience in medical trainings - in pharma, healthcare, or medical devices - is advantageous
Must permanently reside in or near Johannesburg

Personal characteristics

Strong passion for making life easier for people with intimate healthcare needs
Strong alignment with Coloplast Vision, Mission and values
Strong interpersonal skills and ability to interact with different cultures in South Africa
Team player with a strong “customer/service” orientation
Structured with strong attention to detail
Impactful and persuasive communication with excellent telephone manner
Must be self-driven and self-motivated

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 14.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.

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