Manager Fulfilment Caf

2 weeks ago


Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To plan, manage and monitor the implementation of area specific activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

**Job Description**:
Accountability: Portfolio Management - 30% weighting
- Manage segregation of duties
- Manage daily workflow and plan of responsibilities ensuring segregation of duties
- Prepare monthly workflow strategy, ensuring sufficient capacity for possible events in the workflow stream.
- Manage timelines of committed client deliverables (Manage adherence to Service Level Agreement)
- Manage escalations of breaches of SLA agreement and discrepancies regarding quality of work produced for internal and external stakeholders.
- Assist and aid team in finding solutions to raised queries

Accountability: Quality Assurance - 15% weighting
- Maintain a desired level of quality in a service or product especially by means of attention to every stage of the process of delivery or production

Accountability: Risk, Compliance and Governance - 15% weighting
- Ensure Lending Solutions adherence to CAF and Business Asset Solutions control frameworks, policies, mandates, and procedures.
- Ensure that these frameworks are aligned to standards set by Group requirements. By conducting monthly review meetings with Compliance & risk support team.
- Own and agree corrective action items with internal audit and management assurance for items related to Business Asset Solutions Lending.
- Document and collate all supporting risk evets for capturing on ORMS.
- Ensure that measures are in place (including contractual measures with providers) to limit the instance of fraud.
- Work with the appropriate internal structures to improve the fraud risk management framework in place within Business Asset Solutions Lending and ensure that there is adequate awareness among staff.

Accountability: Networking and Stakeholder Management - 10% weighting
- Maintain business-supportive relationships with all necessary stakeholders (Business Bank, CIB, Credit, Credit Risk, Legal, BSSA Operations) across business
- Establish and maintain business strategic partnerships. Ensure that the CAF Business Asset Solutions lending book is favourable positioned within the business to generate brand awareness of RBB by being a trusted advisor.

Accountability: Innovation and Technology enhancement - 10% weighting
- Investigate possible system enhancements to benefit workflow
- Analyse systems and process for a cost effective, better designed, user friendly workflow strategy.
- Integrate systems and process for more efficient output
- Document and support project teams investigating new systems
- Research competitor’s system’s advantages and disadvantages
- Facilitate walkthroughs for system analyst and risk consultants

Accountability: People Management -20% weighting
- Manage change process to ensure stability in performance
- Manage capacity against expected output, support team with additional resources
- Manage talent and ensure staff managed for improvement and future roles
- Upskill and transfer knowledge for BCM
- Ensure Business continuity, documenting training manuals and recording procedure document.

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



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