Telesales Executive

The goal is to help the company grow by bringing in customers and developing business. Qualifications required:
Matric

**Skills and experience required**:
Proven experience as telesales representative or other sales/customer service role

Fluent in English and Afrikaans

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent knowledge of English

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

**Job description**:
To enjoy this role, you must be an excellent communicator and have superior people skills. You will need to be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

Make outbound customer calls to promote and sell a product or service.

Consolidate existing customer base while building new customer base.

Record outbound call history and customers response in detail.

Ensure customer follow-up all the time.

Handle customer needs and requirements.

Respond to customer inquiries and resolve.

Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.

Assist and support sales, marketing or other departments in handling customer requests and needs.