Service Advisor

3 days ago

Pretoria, South Africa Afrit Full time

AFRIT is one of the most respected and innovative trailer manufacturers in Africa. With more than 50 years experience in the industry. AFRIT has a solid reputation of being competitive, innovative, and at the forefront of industry. A highly advanced infrastructure, coupled with a constant drive for expansion has allowed AFRIT to become the preferred trailer supplier for all leading transport and logistics companies within the southern hemisphere.

Maximise service sales and profitability through accurate quotation and servicing advice but also providing customer service confidence in the company. Ensure the highest standards of courtesy and efficiency in customer contacts and communication, record customer requirements and details accurately, understand the customer’s concerns and also record vehicle details and service history accurately.

**Duties & Responsibilities**
- Administrating all admin required duties for the Service and Repair Centre Service Advisor function.
- Following up with orders and parts requirements on all current and future jobs.
- Responsible for the total customer handling process in the service and repairs area.
- Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust.
- Generate service business volume (selling parts and labour through interactive reception and upselling opportunities).
- Build and maintain a positive service image amongst customers.
- Handle all customer requirements by offering alternative repair solutions and pricing options.
- Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters.
- Must be able to handle all customer complaints and issues up to a certain level.
- Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity.
- Follow-up 48 hours after the service / repair to ensure the customer is satisfied with the work done.
- Maintains positive relationships with customers to ensure repeat and referral business.
- Develop sales leads for future business and forward leads to the sales department.

**Desired Experience & Qualification**
- Grade 12
- Certificate in Service Advisor's course
- Knowledge of sound customer satisfaction processes
- Preparation of quotations
- Customer service and administration
- Computer Literacy: MS Office (essential)

2+ Years experience in customer service

2+ Years experience in administration

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

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