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Sales Team Leader

4 months ago

Durban, South Africa INVESTOR'S GROUP Full time

A very exciting position has arisen for an **Insurance Team Leader **will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents.

**RESPONSIBILITIES**:

- Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
- Provide appropriate direction and dispute resolution for workplace problems
- Maintain service levels, key performance indicators and performance management
- Communicate & report accurate performance metrics to the respective department manager
- Always promote ‘Best Practice’
- Undertake required administration
- Monitoring of Agents through call listening and verifying of valid transfers.
- Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
- Respond appropriately to discipline issues and maintain behaviour.
- Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity

**REQUIREMENTS**:

- Grade 12
- Must have short term insurance experience, specifically Motor Insurance.
- Attention to detail
- Excellent interpersonal skills
- **Expert knowledge of the Insurance industry within a call centre environment**

**Remuneration : R8000 basic plus excellent comms based on your sales team’s**

**Job Types**: Full-time, Permanent

**Salary**: Up to R8,000.00 per month