Host

2 weeks ago

Cape Town, South Africa Kerzner International Resorts Full time

Host
(7199)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

The Host is to be the sole point of contact for our guests. Assisting our Guests in organizing, coordinating, communicating, checking, and confirming daily activities, routines, special occasions, and other needs and wishes. Responsible for converting our Guests wishes and needs into reality by coordinating with the resort operation ensuring all requests are fulfilled and Guest expectations are exceeded in a timely, efficient, and cost-effective manner.

The Host ensures accountability for driving work behaviors, results and revenue of every team-member which aid in the overall development and success of Guest Satisfaction and revenue generation, through co-ordination, anticipation, communication, and control of all aspects of day-to-day activities, wishes, needs and movements of our Guests. The Host is and always acts as a true ambassador for the brand and for our values performing and acting as an example and role model for all colleagues. The Host is to be and act as the personal assistance and concierge to our Guests.

**Key Duties and Responsibilities**

**Development**
- Carries out any assigned task with honesty, transparency, and integrity
- Maintain polite and professional interpersonal relationship with both colleagues and guests
- Demonstrate ability to communicate effectively
- Ensure interdepartmental communication to provide a top-notch service and recognition, always announcing to the respective outlets the guests’ whereabouts
- Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
- Conduct and participate in team meetings and induction of new employees
- Conduct a pre-shift briefing under the supervision of a departmental leader
- Under the direction of the direct responsible leader, plan workflow and capacity for the team to ensure optimum manning distribution throughout the daily operations and proper guest service coverage
- Monitor and test knowledge levels generally, to identify training needs and organize training sessions or other tactics to improve their colleagues’ skills, knowledge etc.

**Product**
- Act as One&Only brand Ambassador always
- Adhere of company ethics & antibribery policies
- Understand, instill, and live the Company Philosophy
- Ensure compliance with all brand standards, OO markers, quality standards, and SOP
- Always maintains workplace discipline in accordance with company philosophy, policies, and procedures
- Demonstrate an ability to maintain confidentiality and privacy

**Operations**
- Showing a personal interest for each of our guests and an authentic goal of being there in any moment
- Respond to guest calls for Guest Service within 5-minutes
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle
- Ensure the appropriate communication and guest understanding of the QR codes among the Resort
- Ensure housekeeping services are performed within timeframes requested by guests
- Ensure to make himself/herself visible to the assigned guests to facilitate connection with the guest
- Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities (both on property and offsite)
- Presents options and alternatives to guests and helps in making choices
- Inform the guest about any in house events [closed areas, fireworks, etc.] that might disturb the guest stay
- Uses suggestive selling techniques to sell rooms and to promote other services of the resort
- Knows the location and types of available rooms as well as the activities and services of the property
- Deliver guest’s folios and confirmation letters to guestrooms
- Become well versed on

  • Host

    15 hours ago

    Cape Town, South Africa The Haven Night Shelter Welfare Organisation Full time

    **Job description** - **The Haven Night Shelter Welfare Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who are committed to reintegration.**_ **Minimum Duties**: The Host will be responsible for: - Maintaining a calm, safe...

  • Host

    4 days ago

    Cape Town, South Africa The Haven Night Shelter Welfare Organisation Full time

    **Job description** - **The Haven Night Shelter Welfare Organisation’s method is to offer social work services, rehabilitation opportunities, family reunification services, physical care and support to adult people living on the streets who are committed to reintegration.**_ **Minimum Duties**: The Host will be responsible for: - Maintaining a calm, safe...

  • Casino Host

    3 days ago

    Cape Town, South Africa Crew Life at Sea Full time

    Responsibilities: - Greet guests as they enter the casino and assist with any questions or concerns they may have **on board the cruise ship**. - Provide information about casino games, rules, and promotions to guests. - Monitor guest satisfaction and address any issues or concerns promptly. - Assist guests with opening and managing their casino accounts. -...

  • Engineer - Customer Hosting Technology Information

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa MTN Full time

    MTN’s job vacancy, Career and Recruitment Job title : Engineer – Customer Hosting Technology Information jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Key Deliverables and Operational effectiveness Fulfilment and Projects Action the fulfilment of client...

  • HR Officer

    2 days ago

    Cape Town, South Africa Host Agents Full time

    **HR Officer - Bloubergstrand** Host Agents are in search of a dynamic and experience **HR Officer t**o head up and manage the HR function of a growing multifaceted business in Property Management. You will effectively manage the HR function for the Company i.e. manage processes and procedures as well as provide guidelines to the business to effectively...

  • Host / Hostess

    2 days ago

    Cape Winelands, Western Cape, South Africa Merand Corbett & Associates Full time

    Western Cape, Winelands - (Market related) Host/Hostess sought for the wine tasting room of a prestigious wine farm. Utilize your excellent customer service skills and provide a warm welcome to guests, sharing your enthusiasm and knowledge about wine. Assist with wine tastings, seating of guests, setting tables and accurate stock control and...

  • Front Office Host

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the...

  • Front Office Host

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the...

  • Front Office Host

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the...

  • Host - de Waterkant

    2 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Village N Life is a leading Tourism and Hospitality company. Our company owns and manages various luxury hotels and self-catering apartments. Village N Life focuses on growing their employees through amazing staff programs and incentives. We require a host for one of our self-catering blocks based in De Waterkant to join our established...

  • Sales Executive

    2 days ago

    Cape Town, South Africa Mirror Images Full time

    Western Cape, CPT - CBD - R 15 000 Monthly Basic Salary (Plus Commission) **A Telecoms company based in Cape Town is currently looking for a Sales executive with experience in hosted PBX, hosted services, hosted connectivity and hosted call centers** **Hosted Contact Centre Solutions** **Cloud PBX** **Auto Dialler** Cold calling will be required New...

  • Tour Guide English

    2 days ago

    Cape Town, South Africa Guydeez Full time

    Guydeez is looking for passionate and knowledgeable hosts to join our team in **Cape Town** to deliver private and personalised walking experiences to small groups of travellers. As a Guydeez host you don’t need to be a professional tour guide. We are looking for people who are passionate about their city and want travellers to love it as much as they...

  • Account Manager

    2 weeks ago

    Cape Town, South Africa Nestify Full time

    Nestify is a leading international property management and lettings company that is changing the face of hospitality. Whether guests or tenants need two days, two months or two-year stays, Nestify offers a unique and professional experience. As a tech-based company, and 24/7 contactless service, we're ensuring guests from all over the world get the stay they...

  • Deputy Director: Infrastructure, Research and Event Support Services, Ref No. CAS 17/2024

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Western Cape Government Full time

    The Department of Cultural Affairs and Sport, Western Cape Government has an opportunity for a suitably qualified and competent person to manage and facilitate the hosting of major sport events with sport federations, event owners and NGOs, contributing sport infrastructure projects with the help of municipalities, capacitation of municipal officials on...

  • Key Accounts Manager

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa West Coast Personnel Full time

    Job Title: Key Accounts ManagerJob Type: PermanentLocation: Bloubergstrand, Cape TownSalary: Will be discussed at the time of interview Working hours: Monday Friday 08h30 17h00 / One weekend shift on a rotation basis will be requiredStart Date: ASAP Remark: Must have own reliable car What you will do: Manage a portfolio of Properties in a specific area...

  • Portfolio Manager

    6 days ago

    Cape Town, South Africa West Coast Personnel Full time

    Published - March 1, 2024 - Location - Cape Town, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - R24 000 **Description**: Portfolio Manager - Permanent - Bloubergstrand, Cape Town - R 24k p/month Working hours: Monday - Friday 08h30 - 17h00 / One weekend shift on a rotation basis will be required What...

  • Portfolio Manager

    3 days ago

    Cape Town, South Africa West Coast Personnel Full time

    Published - March 6, 2024 - Location - Cape Town, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - R24 000 **Description**: Portfolio Manager - Permanent - Bloubergstrand, Cape Town - R 24k p/month Working hours: Monday - Friday 08h30 - 17h00 / One weekend shift on a rotation basis will be required What...

  • Cape Town Food Tour Guide

    3 days ago

    Cape Town, South Africa City Unscripted Full time

    **Cape Town Food Tour Guide (Freelance Guide)** City Unscripted is looking for Foodies to join our team of hosts/guides in Cape Town! If you are a food enthusiast with a passion for the local food scene in Cape Town, including family restaurants, street food, or fine dining establishments that celebrate the heritage of the city, then we want you to be a...

  • Hosting Systems Administrator

    2 days ago

    Cape Town, South Africa LexisNexis Full time

    Description: Main Responsibilities: (Primary): - Manage Live Production Database servers running SQL 2008-2019, Configure Replication/Mirroring/SQL Clustering, AlwaysOn,TDE, SQL Performance management, ensuring backup policies are implemented. - Ensure correct Monitoring and Monitoring thresholds are configured for each Server - Ensure High service...

  • Key Accounts Manager

    5 days ago

    Cape Town, South Africa West Coast Personnel Full time

    Published - November 13, 2023 - Location - Cape Town, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - NEGOTIABLE **Description**: - Job Title: Key Accounts Manager- Job Type: Permanent- Location: Bloubergstrand, Cape Town- Salary: Will be discussed at the time of interview- Working hours: Monday - Friday...