Mascor Fuel: Branch Manager

Mascor is a Company consisting of franchised Automotive, agricultural mechanisation, construction, forestry and fuel. With more than 50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional and high-quality service and standards of workmanship.

The position of Branch Manager for the Puma fuel court and OK Express store in Dalton, KZN has become available.

**RESPONSIBILITIES**:
To manage, direct, promote, and coordinate the driveway & c-store in a manner that will optimize market share, improve efficiency and support the company’s mission and goals resulting in outstanding customer service whilst controlling cost and profitability.
- Motivate, encourage, and challenge all employees to increase turn over and market share for the business.
- Responsible for Performance management
- Ensure transparency and accountability.
- Establishing a good rapport with new and existing clients in the area
- Manage all Labour & employee related issues. Report on employee performance. Enforce Code of Good practice.
- Enforce operating procedures, service delivery, company policies.
- Conduct regular meetings with employees to identify any challenges.
- Compile budgets for each subdivision
- Be aware and involved in all responsibilities for all supervisors, ensuring capability to perform all their duties and knowledge of the sub systems.
- Identify, evaluate, and manage strategic risks and opportunities.
- Ensure compliance with industry policies and procedures.
- Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies, and capturing growth opportunities.
- Maintain fruitful relationships with current customers and establish good relationships with new ones.
- Develop and oversee sales and marketing strategies.
- Manage daily operations, especially customer service and finance activities, and make improvements as needed.
- Continuously increase the company footprint
- Manage all procurement. New products. Price sensitive products.
- Act as the liaison when Upgrading Franchises, New Ventures & building improvements.
- Sub systems to be checked and verified.
- Merchandising to be checked daily.
- Vendor policies to be adhered to.
- Plan and execute marketing, advertising & competitions. In House & external.
- Manage profit margins on all products.
- Manage inventory levels including waste, shortages & shrinkage.
- Report on net profit, sales & inventory control. Selling stats and order patterns.
- Manage monthly documentation and balancing of sub systems to Equip.
- Verify expenses versus budget daily.
- Plan, co-ordinate & control purchases, sales, and margins.
- Liaise with Head Office, Suppliers, and the local Community on a regular basis.
- Build and maintain a service excellence relationship with current and new customers.
- Oversee customer accounts and ensure updated accounts are reconciled.
- Verify and manage utility accounts.
- Verify and manage all Company assets ensuring excellent maintenance and upkeep thereof.
- Maintain brand image as well as company image.
- Adhere to Franchise standards

**RESPONSIBILITIES**:
**Education**:

- Min: Grade 12
- Ideal: Diploma in business management

**Experience**:

- 5 - 10 years’ experience in the fuel & convenience store industry.

**Knowledge**:

- Knowledge of MS Office and databases.
- Knowledge of driveway operations.
- Knowledge of shift work

**Skills**:

- Self-motivated.
- Ability to communicate with staff and customers.
- Align the Driveway/C-store to the Mascor Puma OK Express vision & mission.
- Management.
- To work under pressure
- To supervise staff.
- In assignments, working hours and tasks
- Excellent customer relations skills