Copier Technician

**Duties & Responsibilities**:
**Installation and Setup**:

- Install and configure printers, copiers, and other office equipment at customer sites.
- Set up network connectivity, drivers, and software to enable proper functionality.
- Conduct tests and ensure devices are functioning correctly.

**Maintenance and Repair**:

- Perform routine maintenance tasks on printers and copiers, such as cleaning, lubrication, and component replacements.
- Diagnose and troubleshoot hardware and software issues to identify the root cause of problems.
- Repair/replace faulty components.
- Upgrade firmware and software to enhance device performance and security.
- Maintain accurate records of maintenance activities, repairs, and parts inventory.

**Customer Support**:

- Analyse and resolve customer-reported issues, ensuring mínimal downtime and disruption to their operations.
- Educate customers on device operation, maintenance best practices, and troubleshooting techniques.

**Quality Assurance**:

- Test repaired/serviced devices to verify functionality before returning to customers.
- Perform quality checks to ensure print and copy output meets established standards.
- Stay updated on industry trends, new technologies, and advancements.

**Inventory and Documentation**:

- Maintain an inventory of boot stock (spare parts, tools, and supplies) needed for repairs and maintenance.
- Order replacement parts and supplies as necessary, ensuring timely availability.

**Desired Experience & Qualification**:
**Competencies**:

- Excellent problem-solving and analytical skills.
- Strong communication and customer service abilities.
- Ability to work independently, manage time effectively, and prioritize tasks.

**Minimum Requirements**:

- Grade 12.
- Certified ID Copies and drivers license.
- Certified copies of all relevant qualifications.
- Reputable References.
- Related technical certifications or qualifications (advantageous).
- Must have a valid driver's licence.
- 3-5+ Years experience as a copier technician.
- Strong knowledge of printer and copier hardware, software, and networking concepts.
- Proficiency in diagnosing and resolving technical issues related to printers and copiers.
- Familiarity with different printer technologies and manufacturers.
- Experience in using diagnostic tools, software utilities, and troubleshooting methods.
- Applicants must reside in area as advertised.

**Package & Remuneration**:
Up to R12,500 pm plus R500 cellphone allowance, plus R5,000 car allowance and fuel card OR company vehicle