Head Bellman

**Supervision and Leadership**:

- Oversee and lead the bell staff, providing guidance and training as needed.
- Assign duties and responsibilities to bellmen, porters, and other staff within the department.
- **Guest Services**:

- Ensure excellent customer service by personally assisting guests with luggage, transportation, and other requests.
- Provide information about the hotel's facilities, services, and local attractions.
- **Luggage Handling**:

- Supervise the handling of guests' luggage, ensuring it is transported safely and efficiently.
- Train staff on proper luggage handling techniques and customer service etiquette.
- **Transportation Coordination**:

- Coordinate transportation services, such as arranging taxis or handling the hotel's shuttle service.
- Ensure a smooth and efficient process for loading and unloading luggage from transportation vehicles.
- **Valet Services**:

- Oversee valet parking services if applicable, managing the flow of vehicles and ensuring the safety of guests' vehicles.
- **Communication**:

- Maintain effective communication with other hotel departments, such as front desk, concierge, and housekeeping, to ensure seamless guest experiences.
- **Training and Development**:

- Conduct regular training sessions for bell staff on customer service standards, safety procedures, and other relevant topics.
- Monitor staff performance and provide feedback for improvement.
- **Problem Resolution**:

- Address guest concerns or issues promptly and professionally, seeking solutions to ensure guest satisfaction.
- **Equipment Maintenance**:

- Ensure that equipment such as luggage carts and transportation vehicles are well-maintained and in good working condition.
- **Safety and Security**:

- Implement and enforce safety and security protocols for luggage handling and transportation services.

**Salary**: R15 000,00 - R20 000,00 per month

Application Deadline: 2024/03/23