Quality Assessor

2 months ago

Century City, South Africa Direct Independent Brokers Full time

Direct Independent Brokers is seeking Quality Assessors for our Insurance Sales Department to commence ASAP. This role will be reporting directly to the QA Manager.

**ESSENTIAL REQUIREMENTS**:
Matric (Grade 12)

Criminal clear

Previous Call Centre / QA / Insurance experience is highly preferred

Vernacular positions - Sotho Tswana and Zulu languages required (or as many as possible)

Proficient in Microsoft Office, MS Excel and have strong general computer skills

Excellent administrative skills

High levels of attention to detail and accuracy

Ability to work in a fast paced and pressurized environment.

**DUTIES AND RESPONSIBILITIES**:
Assess sales agents' call recordings to ensure they meet all necessary quality requirements

Logging the QA results on various systems and spreadsheets as required

Provide feedback to managers with regards to the quality of a specific call or specific agent

Data capturing and data transferring to and from various systems

Coaching agents if or when required

Various campaign specific sales support and admin duties as required.

**OPERATIONAL WORKING HOURS**:
Monday - Friday 08:00 AM - 16:30 PM

SALARY: Negotiable depending on experience

**Job Types**: Full-time, Permanent

Pay: From R8 500,00 per month

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