Guesthouse Manager Roodepoort Countryside Style

5 months ago

Roodepoort, South Africa HotelJobs.co.za Full time

Guesthouse Manager | Roodepoort | Stylish Guesthouse

We are looking for an experienced and competent **GUESTHOUSE MANAGER** to run daily operations of the guesthouse, manage inquiries and bookings. greet clients as they arrive, coordinate their check-ins to assigned rooms and informing them about the hotel’s facilities.

The property is an 18-room guesthouse + 2 cottages and located in the heart of Honeydew, Gauteng. The Guesthouse is a charming countryside style guesthouse that offers affordable and comfortable accommodation set amidst a stunning garden oasis.

There is a diner offering breakfasts if requested and a bar service. More F&B service is in expansion plans.

**Daily Management and Duties**:

- Management and quick response of online and telephonic inquiries and reservations and checking guests in and out.
- Update social media and bookings platforms when needed.
- Acting as a link between guests and guesthouse directors, with regular updates.
- Handling payments made by credit card, cash up and accounts recon.
- Understanding safety and emergency procedures.
- Implementing procedures to improve services offered with the aim of attracting more customers (such as networking with nearby conference centres/wedding venues.)
- Room inspections, ensuring the rooms are properly cleaned and ready for new guests.
- Property inspection, managing the groundsmen ensuring the gardens are tidy, bins are emptied, and unsightly items are stored away, gardens are maintained and watered, plants are cared for, pool is clean and general maintenance is taken.
- Staff management
- Ensuring breakfast is ready and available for guests who have booked.
- Manage food and drink stocks and ordering.
- Event management: we often host kiddies parties and for that we provide drinks and entertainment facilities (such as ice cream machine, jumping castle) should they be required by the guest. We can also arrange platters from local caterers. A coordinator will assist with the inquiry.
- Manage suppliers and external contractors.
- Explore ideas and solutions to grow the guesthouse popularity and improve on systems.

Personal Requirements:

- Strong attention to detail
- Matric or higher certificate, preferably in hotel management.
- Previous experience of 5 years at a guesthouse or similar.
- Good communication in spoken and written English/Afrikaans. Xhosa or Zulu is a bonus.
- Hotel inventory management.
- Understanding of all guesthouse management best practices.
- Hands-on experience with guesthouse management software such as Semper.
- Customer service drive with good communication and active listening skills
- Excellent problem-solving and multitasking skills.
- Leadership skills to manage the staff and ensure their duties are fulfilled.
- Ability to work flexible hours.
- Attention to detail - especially with housekeeping, maintenance and gardens. (The property is large).
- Strong sense of responsibility and a professional presentation.
- Valid SA ID or work permit

Start: ASAP

**Salary**:

- Accommodation (1 bedroom unit at the property)
- 3 months probationary period with possibility of salary increase afterwards
- Six-day work week but available to work flexi-hours including possibly on weekends if there are guests. When the guesthouse is empty or quiet, the manager is entitled to time off, provided a hand-over has been done.

**ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.**

**Disclaimer

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