Va Homecare Advisor

**Company presentation**
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in **78 countries** with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Air Liquide’s ambition is to be a leader in its industry, deliver long term performance and contribute to sustainability - with a strong commitment to climate change and energy transition at the heart of its strategy.

**Entity and activity description**
Homecare Advisor is responsible for delivering VA products to the patients and ensuring that they give proper education on how the product is used. The incumbent will educate the patients on safety aspects of using oxygen products.

**Missions and Responsibilities**
- Handle all administrative tasks and processes in relation to patients and monthly follow up. Specifically, looking after the existing customer base and also taking care of the acquisition of new customers.
- Titration downloads of patients and set appointments with patients for routines, home sleep studies, Cpap and confirm delivery. Timeous delivery & connection of equipment to home patients. In addition, you are available to advise our customers on all aspects of our products and conduct training courses (performing a demo of the diagnostic tool / equipment).
- Ensure routine visits are done timeously and completed in a month and manage patient list and the Vitech according to the demarcated areas and conduct patient visit as per procedure according to the work instruction. Implement the Therapy Initiation Program and Therapy Optimisation program. Be available on call 24 hours / availability over weekends / Public Holidays and telephonic assistance of patients
- Ensure accurate stock count & control of equipment and disposables whilst monitoring of expenses. Ensure maintenance and usage of the company pool car. Implement and adhere to Safety and Quality related topics, policies and procedures
- Implement Cpap Therapy as per sleep study/ Doctors prescription and demonstration of Cpap Machine and Mask. New Patients - Delivery of Insulin Pumps and Disposable and ensure patient education on Insulin Pump Therapy and assist with pump set up and demo. Monthly Disposable Deliveries. Compile monthly state information using the state template
- Handling / Carrying of equipment (cylinder - 31kg and concentrators - 25kg) and assisting with duties to ensure smooth running of the department.

**Competencies and Profile** Educational requirements**
- Registered Nurse Degree/Diploma

**Experience**
- 2 years experience in the Respiratory Care
- 3 years driving experience

**Knowledge and Know-how specific to the job**
- Operate autonomously
- Knowledge of patient care
- Knowledge of a consultative and diagnostic process
- Management of money
- Relationship management
- Knowledge of VA Safety procedures

**OTHER COMPETENCIES**
- **Promoting and Achieving Safety** - responsibility to ensure that Safety and Security are seen as imperatives for the Group.
- **Performance and Responsibility** - action to manage all changes or to mitigate the uncertainties occurring as a result of change to achieve the Group's objectives.
- **Initiating Action -** Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive and working independently.
- **Analytical Thinking -** In this position, the incumbent should be able to work under pressure whilst being assertive.
- **Decision Making -** analyze and summarize information including value-added suggestions from others to develop optimal solutions.
- **Customer Orientation -** recognize and analyze the customers’ needs, expectations and priorities and propose valuable, reliable, and competitive solutions
- **Communicate with impact** - Structure communication according to situation, audience and objective and deliver a clear and transparent message. Actively listen to others and welcome feedback in order to promote information sharing and active collaboration.
- **Managing personal efficiency**:

- manage competing priorities in a challenging environment, minimizing non-value-added complexity or paradox.

**Additional information**
Air Liquide embraces diversity and is an equal opportunity, affirmative action employer committed to the achievement and maintenance of equal representation (gender, race and people living with disability) in its workforce profile. Skills development remains our key driver in up skilling the workforce. Appointments will be made based on performance and in line with the company’s employment equity plan and skills development objectives.

Job Reference: ZA00626