Manager Systems After Sales

2 weeks ago


Sandton, South Africa Tych Business Solutions Full time

**Job ID**: 57871**Date Posted**: Posted 4 hours ago**Expiration date**: June 9, 2023**Location**: Sandton, Gauteng**Job Title**: MANAGER SYSTEMS AFTER SALES - SANDTON - GAUTENG

A vacancy exists within our client’s Future Department. The position will focus on the management, maintenance, and enhancement of the After-Sales related systems. This position will work collaboratively with cross-functional teams (Service, Technical, Warranty, and the dealer network).

**Duties**:
Project Management
- Coordinating internal resources and third parties/vendors for the flawless execution of projects.
- Developing project scopes and objectives, involving all relevant stakeholders / business owners and ensuring technical feasibility.

Application Management
- Continuous improvement of workflows and systems to speed up processes.
- Business analysis and specking of system changes.

3rd Part Systems Integration
- Management of Integration to 3rd Party Systems. E.g., Dealer Management Systems, Innovation, and SAP.
- Quality assurance of any new system changes.
- Monitoring of live systems and escalation of any issues.

Human Resources
- Management of supplier teams
- Continuous development and training of staff
- Empowerment of staff

**Requirements**:

- NQF level 7: (360 credits - Level 8 Framework) or equivalent qualification
- Project Management
- System Development experience
- Business analysis experience
- Project management experience
- Experience with Application Integration and Business Process Integration
- Database knowledge (DB2) and SQL
- Dealer Sales or Service experience
- Warranty process experience
- Computer Literacy (MS Office package - advanced)
- Excellent communication skills (verbal and written)



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