Technical Specialist Ii

3 months ago

Cape Town, South Africa Clicks Group Limited Full time

**Listing reference**: 017939**Listing status**: Online-
**Position summary**

**Industry**:Wholesale & Retail Trade
- **Job category**:IT and Telecommunications**Location**:Cape Town
- **Contract**:Permanent**EE position**:Yes**Introduction**
- Clicks is looking to recruit for a Technical Specialist II as part of the POS team, reporting into a Technical Team Lead**Job description**

**Job description**
- To identify, design and implement enhancements, controls and measures that ensure the efficient running of IT systems in alignment with governance and compliance best practice.
- Be responsible for the definition and execution of test plans and procedures, to ensure the successful implementation and support of IT solutions.
- Ensure that all incidents and requests escalated by the Service Desk are resolved within SLA and that all resolution and closure information is recorded in the log.
- Ensure successful transmission of store data both to store from the center, and the collection of all end-of-day and real-time data from all stores within strict timescales to ensure accurate and effective reporting in the back end systems.
- Manage 3 party support providers to ensure that incidents are resolved within the agreed timescales.
- Work with key stakeholders (end users, 3 party Service Providers, fellow developers & analysts) to understand the impact of changes to technology systems on end-users processes/procedures.
- Perform regular trend analysis to identify emerging trends that affect / impact the store environment and take action to address the root cause.
- Document known errors, procedures and solutions and share internally with colleagues.
- Provide advice and guidance to customers on effective usage of IT systems.
- Share skills and best practice with team members to ensure continual growth of the team.
- Develop system and functional documentation and implement changes using the change management process.
- Ensure that the handover of technical change information is distributed within the team in a timely fashion.
- Take part in a 24x7 Support Rota for systems in area of responsibility.
- Stay abreast of relevant job related tools, programming techniques and best practices.

**Minimum requirements**

**Experience and knowledge required**
- Degree or Diploma in IT
- 2-3 years relevant IT experience.
- Good working knowledge of SQL.
- Experience in the Retail industry.
- Knowledge of IT Applications and Operational Processes.
- Knowledge of ITIL best practice.

**Abilities**
- Customer focused with a professional, consistent “can-do” attitude.
- Able to learn new technologies quickly by utilizing existing knowledge of other systems.
- Able to work with minimum supervision to tight deadlines.

**Skills and Characteristics**
- Strong analytical skills and problem solving skills
- Good communication and interpersonal skills
- Good documentation skills
- Must be dependable and use ones initiative
- Team player, Meticulous, Logical thinker
- Ability and willingness to learn quickly and share knowledge
- Determination and drive
- Delivering results and meeting customer expectations
- Desire to solve problems and implement permanent resolutions
- Ability to liaise with users at all levels
- Ability to operate within a project team
- Planning and organizing skills

**Desirable**:

- Working experience on Point of Sale / Pharmacy Application Systems (eg: Retalix Storeline / Unisolv).
- Application development experience (.Net) and knowledge of SDLC.
- Microsoft certification or comprehensive understanding of Windows.
- Knowledge of applicable Industry standards and compliance advantageous.
- Knowledge of the Pharmaceutical Industry.

**Competencies**
- Deciding and Initiating action
- Persuade and influence
- Analysing
- Relating and Networking
- Planning and Organising
- Delivering results and meeting customer's expectations

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