Design Manager

6 months ago

East London, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for The Design Manager who is responsible for all workplace and retail design projects ensuring consistency in project design and standards with activities and responsibilities for oversight, vetting, approval and intervention. The selected individual will also be responsible for the supervision and management of the design team, ensuring that the quantity and quality of the work developed is at an exceptional standard.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Operational deliverables**:

- Support TWD Head to continually develop and evolve the design standards as required through on-going projects and initiatives.
- Develop, update and support all design standards as required and requested.
- Support the management and development of all design tools, such as the Space Allocation Tool, Pre and Post-Move Surveys, Brief Requirements, etc.
- Continuously develop Value Engineering programs and initiatives for PM&D review
- Support the weekly Project Design calls to manage project escalation issues and initiatives.
- Present on regular Project Design calls as requested internally and through to clients.
- Develop and support a comprehensive communications & reporting structure to disseminate all information in a timely manner to all parties.
- Provide regular project portfolio reports to the TWD Head, using TWD Standard Formats
- Support PM meetings by providing project updates and managing the drawing register and design risk register.
- Maintain and improve a weekly Retail and Office Design Project trackers, indicating stages of work of design projects.
- Support Agile Working programs & initiatives as requested.
- Check all Project Proposals satisfy client requirements and internal TWD standards as well as local municipal standards before submitting for approval.
- Attend necessary meetings and presentations to support and present proposals for approval by clients.
- Confirm that all layouts developed by the design team conform with HSE codes by liaising with the relevant persons.
- Check that all projects have a consistent communications and delivery for briefing, master planning and design.
- Disseminate, implement and uphold the client standards, processes and procedures relevant to project planning.
- Provide regular project vetting, recommendations, solutions and escalations.
- Manage design team interactions with the greater TWD team on end-to-end project delivery.

**Customer Focus**:

- Work with all stakeholders and teams to develop and maintain a customer-focused attitude.
- Interact with Project Managers and Contractors to provide and process information in response to enquiries, concerns and requests about deliverables.
- Conduct business reviews to ensure clients are satisfied with their requests.
- Keep up to date with business developments and strategic objectives within the industry.
- Provide advice on general changes and compliance within the project management frameworks when required.

**Special Projects**:

- Oversee a variety of special projects as requested, including explorations of system or process improvements.

**Client Relationship Management**:

- Build and maintain relationships with clients and key personnel within contracts to assure optimal operational performance.
- Ensure TWD Business Development Manager and Head of TWD are kept informed of all relevant changes and developments.
- Attend meetings with clients to build relationships with existing contracts.
- Monitor company performance against service level agreements and flag potential issues.
- Liaise with internal departments to ensure client needs are fulfilled effectively.

**Reporting**:

- Consolidate and submit all required reporting within set timeframes for submission to relevant parties.
- Prepare presentations and present for Operations/relevant stakeholders when required..

**Financial Support**:

- Ensure early warnings are issued in good time if any system parameter (updates) is going to be compromised.
- Ensure all legal, regulatory and client compliance has been followed, as to ensure no penalties or fines are incurred.
- Always suggest the use of a TWD services to the client, where feasible, to increase cross selling - this is to be done for the wider Tsebo Group of Companies too.s.

**People Management**:

- Identify learning and developm

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