Branch Manager

7 months ago

Pretoria, South Africa Servest Careers Full time

**Job Context**:
**SERVEST SECURITY, A DIVISION OF SERVEST IS CURRENTLY RECRUITING FOR BRANCH MANAGERS IN GAUTENG **,** **PRETORIA **AND KZN. REPORTING TO THE GENERAL MANAGER / REGIONAL DIRECTOR.MUST BE PSIRA GRADE A REGISTERED WITH A MINIMUM OF 5 TO 8 YEARS MANAGEMENT/ OPERATIONS EXPERIENCE IN THE SECURITY INDUSTRY.**

**Minimum Requirements**:

- The minimum education requirement for the job is a Grade 12 certificate with 5 to 8 years Management/ Operations experience in the Security Industry
- Preferably a qualification in Operations/Business Management
- Fire arm Competency (Hand-, Shotgun and Rifle) Business Purposes
- Good interpersonal skills. A good communicator. Excellent leading and supervising skills
- The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures. Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety for the division
- Planning and organising. Computer literacy is essential. The job requires an incumbent with commitment and awareness for detail.
- High levels of integrity. Have a valid driver’s license with own reliable vehicle.
- Have a private mobile phone
- No criminal record
- PSIRA Registered

**Duties & Responsibilities**:

- **Promotes Profitability**:

- Manage controllable expenses
- Strict adherences to operational procedures.
- **Manage and Development of staff**:

- Compilation of site specific standing operational procedures (SOP’s) as well as the training of Security Officers.
- Demonstrate an interest in and understanding of the attitudes, views and motives of your staff by building a relationship of trust and open communication.
- Manage the performance and productivity of your staff by daily communication and providing feedback on results.
- Ensure compliance to the company policies and procedures and manage the disciplinary process.
- Implement and maintain measures to ensure safe and heathy operating environments.
- **Customer Service & Quality**:

- Conduct continuous risk assessments and advice the customer on risk-mitigation strategies.
- Conduct monthly customer satisfaction surveys and implement continuous improvement initiatives.
- Attend to incidents, conduct investigations and draft investigation reports.
- Ensure that the client gets the best possible service from your team.
- Manage customer and staff complaints promptly, accurately and effectively.
- **Administration**:

- Ensure contract profitability through the efficient rostering of Security Officer including the management of leave and leave relievers.
- Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.
- Manage the Operations Controllers by doing regular checks on their output and ensure that all administration is done according to Operation standards.
- Analyse Company Vehicle Tracker Reports and company cell phone accounts monthly control unnecessary expenses which may be incurred.
- **Budget**:

- Manage and generate annual budgets for your area of responsibility.
- Operate within budget by controlling expenses, meet budgeted EBIT targets.
- **Stock Control**:

- Ensure that the quality of stock is to company standards on delivery.
- **Vehicle Maintenance**:

- Utilise the Company Vehicle Tracker daily to avoid abuse of company vehicle.
- **General**:

- Strive to maintain company standards and do daily direct communication to the Regional Director
- Ensure that you are contactable on a 24 hour basis or implement a roster of accountable and responsible staff to handle call outs and or urgencies at Client premises.

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