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Operations Manager
2 weeks ago
Traffic engineering functions
Staff management (including operators, supervisors, administrator etc.)
Ensure regular, progressive, and level-appropriate training and supervision of staff.
Encouraging teamwork
Motivate staff
Liaise with external stakeholders (law enforcement, emergency services etc.)
**Manage the operations functions such as**:
Shift Rostering
KPI spreadsheet drafting, updating and evaluate
Monthly reporting (progress report, operations report, occupational health and safety)
Monthly meeting attendance (operations, stakeholders, debriefing sessions and technical)
Rims steering committee (metro, winelands, overberg, provincial coordinating and advisory committee and national technical)
Ensure and coordinate the overall operations performance
Ensure that troubleshooting takes place for various traffic management centre equipment devices (i.e. Camera's, VMS's, etc.)
**Required**:
Certificate or diploma in call centre or traffic engineering or related field
Minimum five years' experience within a traffic control management or engineering environment
Conversant in at least two languages
**Computer Literacy**: Microsoft Office, Excel, Microsoft Outlook, PowerPoint, MS Word
Working knowledge of BCEA
Attention to detail
Good people skills
Ability to cope with unusual work schedules
Team player
Strong communication and writing skills
Good negotiation skills
Valid driver's licence
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