Office Automation Senior Service Controller
1 day ago
**Requirements**:
- Must have matric
- Must be computer literate (MS Excel proficient)
- Must have previous Office Automation experience
- Administration and customer service skills essential
**Duties**:
- Daily allocation of calls to technicians in various areas.
- Keeping clients informed of the progress regarding the call status.
- Daily logging of service calls.
- Daily logging of no charge toner calls.
- Ordering of spares required and creating purchase requisition
- Ensuring stock levels are kept at the desired stock holding.
- Assisting with stock take.
- Keeping the Service Manager informed of technician’s attendance.
- Ensuring the efficient running of the workshop
- Escalating any incident that requires the Service Manager’s involvement. (Both external and internal.)
- Ensuring that pre-install documentation are received from the sales division.
- Planning of new installations and communicating with both the sales division and client
- Ensuring meter reading schedules are issued to technicians.
- Driving the collection of the readings by cutoff date.
- Pulling reports and capturing on the systems
- Scheduling times with technicians to assist with internal IT issues
- other related duties as per company requirement
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