Dispatch Agent

Ensure successful and high-quality service delivery by effectively supporting business with global projects.
- South Africa - Midrand
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Flat hierarchies- Internal career development- Job with purpose- Mentor program- Mobile working- Onboarding program- Trusted working hours**Your skills**:

- Matric & Relevant IT Qualifications
- Minimum 2 years IT Experience
- Customer focus
- Problem solving
- Dealing with complexity

**Your Tasks**:

- Ensure successful and high-quality service delivery by effectively supporting business with global projects.
- Be the contact person for customers and service technicians
- Administer and schedule service technicians in the field, taking into account
- Product and customer knowledge as well as temporal and spatial availability
- Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
- Handle escalations
- Ensure service documentation and update if necessary

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.