Hybrid Technician

**DEPARTMENT**:TECHNICAL

**POSITION**: TEMPORARY HYBRID TECHNICIAN

**REPORTS TO**:SENIOR SUPERVISOR
**MAIN PURPOSE OF JOB**:To install electronic alarm and security equipment for domestic, commercial and industrial sectors.

**JOB REQUIREMENTS & OTHER ATTRIBUTES**:

- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as per duty sheet

**QUALIFICATION & EXPERIENCE**:

- Matric
- Minimum 2 years experience as an alarm technician
- Previous programming, wiring, installations and fault finding experience

**DUTIES**:

- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Complete small installations as and when required
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Give full feedback to clients where necessary
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Report all faults to the Senior Supervisor, Installations
- Complete a stock control check
- Complete daily drive sheets
- Complete job reports and technical invoice
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to Senior Supervisor, Service (Field Line Manager)
- Keep the company vehicle clean and tidy

**PERFORMANCE STANDARDS**:

- Ensure that scheduled service call are attended or rescheduled accordingly
- Ensure that alarm panels are programmed with prescribed standards
- Ensure that documents are completed timeously and within prescribed standards
- Ensure that the alarm is programmed to ADT standards
- Ensure that all installations are completed to ADT standards
- Ensure that all customer queries are attended to
- Ensure that you are at your best behaviour when in public
- Ensure you are familiar with the company’s disciplinary code
- Ensure vehicles are in good running condition
- Ensure you obey all safety procedures while driving the vehicle.
- Ensure that drive sheets are completed accurately
- Ensure that all stock is available at all times and missing stock is reported immediately to the manager
- Ensure that job reports and technical invoices are completed accurately and timeously
- Ensure that inspection checks are completed on a weekly basis
- Ensure that quotes are completed accurately
- Ensure that the company vehicle is clean at all times

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._