Product Owner Contact Centre

3 weeks ago

Stellenbosch, South Africa Unifi Recruitment Full time

**Job Advert Summary**:
Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

**Minimum Requirements**:

- Appropriate degree (e.g. IT or Engineering)
- Minimum of 5 years of experience working in a software product-focused role in financial services. You should be familiar with creating product requirements documents, managing stakeholder expectations, UX, and taking ownership of the product’s success.
- Minimum of 3 years SQL experience.
- Proven track record of successfully delivering and managing complex products.
- Ability to translate business requirements into technical requirements.
- A concern for order, quality and accuracy. A meticulous approach to work.
- Excellent communication, negotiation, and stakeholder management skills.
- Passion for building products that solve real user problems and deliver exceptional value.
- Passion for Africa and willingness to work in the developing world context.
- Ability to travel across Africa.

**Duties and Responsibilities**:

- Understand the software product value proposition in the business and market.
- Define and communicate the software product vision, strategy, and roadmap in alignment with business goals.
- Collaborate with stakeholders to gather and prioritise product requirements, ensuring they are documented and clearly communicated to the development team.
- Lead the product development process, from ideation to launch, ensuring timely delivery of high-quality solutions.
- Work with teams across the organsiation to ensure user adoption.
- Work across internal teams to ensure alignment in goals and ensure that dependencies are known, and work is followed through for delivery.
- Define and monitor key performance indicators to measure the success of products and adoption thereof.
- Track trends and usage of the product and use this information to contribute to the product roadmap, in order to meet needs and solve pain-points.
- Drive continuous improvement of products.
- Define, prioritise and deliver product changes. Making informed decisions on prioritisation and trade-offs.
- Perform root cause analysis on issues experienced and drive solutions to resolve them.
- Act as the primary point of contact for all product-related matters, providing clear and effective communication to all stakeholders.
- Stay up to date with market trends and competitor offerings.

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