QA Manager

2 weeks ago

Cape Town, South Africa Black Swan Data Ltd Full time

Black Swan Data is a fast-growing technology and data science business, with offices in the UK, South Africa, Hungary. We build high quality SaaS solutions which automate data science using advanced machine learning and deep learning techniques. We use some of the coolest technology on the planet so you will never get bored of doing the same thing.

**Scope of Role**
This is a leadership role that requires the role holder to be a 'leader of leaders' capable of providing direction to internal technology, QA and external third parties across multiple remote locations.
**Job Purpose**
- Enable the delivery of outstanding products and services by embedding the right QA frameworks, tools and capabilities across the teams
- Standardise, simplify and scale QA processes, tooling and methods so that the team can deliver value quickly, securely and to the right level of quality
- Create the right environment to attract, assess and retain top talent, including developing relevant compensation packages and enabling teams to continuously maintain and improve their technical and non-technical skills
- Keep abreast of technology developments in the broader marketplace, and make recommendations, ensuring these are understood and where appropriate, exploited across the business to increase business value derived from systems and processes
- Lead individuals and groups in significant strategic change and/or during times of organisational change. Support and guide the work of groups of senior staff, including allocation of management and supervisory responsibilities to senior individuals.

**Accountabilities & Responsibilities**
- Refine related operating model and governance to reflect accountability for Black Swan QA across teams
- Provide technical and thought leadership to IT Leaders, Squads, QA Leads, engineers and stakeholders
- Provide oversight and technical direction for the test engineering lifecycle to embed 'shift left' activities across requirements analysis, test design, system integration requirements verification, test deployment and resourcing strategy to include performance and security testing
- Direct the development of the QA strategy, methodology, discipline and framework, with a focus on continuous improvement in areas of automated testing and agile testing, in line with best practice
- Ensure appropriate QA environments exist and are maintained for all products/services, working closely with the Platform team
- Establish and manage appropriate metrics to provide accurate estimates for new efforts, measure quality of output, verify compliance with standards, monitor performance, measure QA maturity and implement corrective actions in any areas as necessary
- Lead team and ensure appropriate tools and methodologies are leveraged and adopted
- Monitor test reports and other relevant outputs to ensure that appropriate severities and priorities are being assigned to defects, root cause analysis is being performance and areas of improvement are being implemented.
- Provide reporting on QA to relevant stakeholders and forums.
- Foster and develop employees through oversight of relevant career framework, working with QA Chapter Leads to provide direction and mentoring to team members
- Manage and own supplier/vendor relationships for Quality Assurance & Test
- Role model the behaviours that encourage a high standard of delivery, whilst ensuring these are focussed on achieving measurable outcomes
- Ensure an ongoing a culture of compliance, risk and control, are factored into design and delivery as relevant.

**Experience and Skills**
- Extensive experience with leading QA programs, performing quality engineering and test automation
- Extensive experience on Test Automation tools, frameworks, and best practices
- Significant knowledge of standard testing best practices, such as test environments, test documentation, test results, defect tracking and handling, data testing, interface testing, test data management, and user interface testing
- Significant capability establishing right-sized teams using a blend of in-house and third-party resources, ensuring business and QA maturity outcomes are met
- Working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.), modern cloud-native software architecture
- Extensive experience with Agile working practices
- Working knowledge of tool and technologies like Jenkins, GitLabs and Jira,
- Well versed with approaches like BDD and Data Driven test automation
- Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
- Flexibility to work and support other cross program work-streams
- High level of integrity, energy and sense of urgency to make things happen
- Proven ability to support, encourage and develop team members

**You'll be part of a dynamic and growing global team**

As we continue to grow across the world, you'll find every day brings wit

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