Inbound Call Centre Agent
2 weeks ago
General Purpose
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks,
**Responsibilities**:
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call reports
Education and Experience
- high school, Grade 11 or equivalent
- required language proficiency
- knowledge of customer service principles and practices
Key Competencies and Skills
- verbal and written communication skills
- listening skills
- problem analysis and problem solving
Experience is not required, A training will be Available..
WhatsApp Contact for Application
- 0635294607
**Job Type**: Permanent
**Salary**: R4,450.00 - R9,860.00 per month
**Education**:
- High School (matric) (preferred)
**Experience**:
- call centre: 1 year (preferred)
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