IT Desktop Support Technician

**Detailed Job Summary**
- Setup, troubleshoot for all desktop support level terminals e.g. IP Phone, ADSL Model, LTE Modem, Home Gateway, Wi-Fi router etc.
- Install and troubleshoot different Operating systems (Windows / MAC)
- Setup IP, gateway, and DNS addresses
- Backup files and clean virus
- Setup and troubleshoot printer to PC, network printers, Fax-to-mail, and Fax
- Setup and troubleshoot LAN, WAN, ISP
- Install IT, ICT, Telecommunications related devices (switch, router, cabinets, camera, ip phones, access control, UPS, PBX, Video Conferencing, server storage etc.)
- Install ICT devices e.g. server device (server, storage, etc.)
- Diagnose and resolve software and hardware incidents.
- Run and install cabling (cat5/6, fibre), CCTV, Access Control, Projector
- PC checks e.g. check HHD space, performance, CPU speed, check drivers, check Windows versions
- Wireless connections (connectivity, bandwidth as well as speed - all areas)
- Video Conferencing (connectivity, bandwidth as well as speed - all areas) (delay, picture quality, voice quality, bandwidth usage)
- File server connections (connectivity, upload download speed test)
- Printing functions (print test page)
- CCTV (connectivity and NVR functions as well as storage areas and backup)
- Access control (check functionality and storage)

**Qualifications and Competencies required**

**Core Competencies**
- Team Player
- Proven experience as **IT Technician** or relevant position
- Excellent diagnostic and problem-solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Experience in contact centre type environment sector preferred 2 to 3 years.

**Qualifications**
- Minimum Matric and Technical & Networking Skills
- A+ & N+ advantageous

**Salary**: From R7,500.00 per month