Casino Risk Specialist

Online betting operator based in the Fourways area is currently looking for a Casino Risk Specialist.

Responsible for:

- Check game play, handling/processing of customer daily withdrawal requests and verifying due diligence on customers.
- You will be involved in collating background information and analyse data to develop and deliver quality risk analysis on customer behaviour.
- You will also have a strong will and desire to be customer focused and engage in providing an excellent customer journey to all players by dealing with complaints and payment escalations
- Perform risk assessment of new/current players throughout their customer journey and generated by the current Risk framework and perform EDD when appropriate
- Evaluate, review and approve KYC documents sent in by players and use your expertise to establish affordability and legal funding when handling documents such as source of wealth and/or source of funds to mitigate AML risks or proceeds of crime
- Ensure that all tasks performed are in line with the set processes and procedures related to anti-money laundering and KYC flows
- Liaise with 3rd party Payment/fraud providers for enhanced investigations or resolutions linked to Player issues
- Evaluate and identify suspicious behaviour as well as independently report Suspicious Transaction Reports (SAR)
- Conduct enhanced ongoing monitoring and compiling of additional due diligence where this may be needed
- Analyse, Prepare and handle chargeback disputes
- Compile and handle daily reports & account reviews, under the supervision of the Payments and Risk Team Leader

**Requirements**:

- Matric (NQF 4)
- Preferably 2 or more years of experience in a fast-paced, high-performing commercial setting in a similar role and industry
- Knowledge of Sports Risk will be an advantage
- Knowledge of fraud validation tools
- Detail orientated and an analytical problem-solver
- Naturally inquisitive and alert to irregular activity
- Innovative - to identify opportunities for improvements in existing processes,
- Prior experience in fraud management is required
- Experience in dealing with CS queries
- Discretion.