Aftersales Clerk

**Job Purpose**

The purpose of the Warehouse Clerk - Frontline is to conduct administrative and clerical duties in Frontline Dispatch.
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Job Objectives and Functions**

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A warehouse clerk is required to be able to perform any of the below functions based on operational requirements:
**Management of customer orders in delivery & bulk cages
- Responsible for collecting orders from allocated bin/location and handing it to the frontline team to dispatch; creating orders to be released and distributed; and validating customer payments and order destination and handing over order to the courier

**Administration of credit notes**
- Accountable for accurately capturing credit notes on the Warehouse Management System (WMS) and issuing the customer with a printed copy; and adhoc administration tasks in the customer & aftersales team

**Update system with stock details**
- Responsible for verifying pallet identity and combine it to the pallet on the system; and printing out new pallet identification

**Invoice Generation**
- Accountable for generating purchase orders, invoices, and other financial documents; and supporting accounts payable and accounts receivable by generating accurate, complete, and timely invoices using billing/invoice software

**Housekeeping**
- Accountable for practising basic housekeeping principles to ensure that workstations are tidy

**Health & Safety**
- Responsible for ensuring that health and safety policies are adhered to

**Qualifications and Experience**
- NQF 4 Matric/ equivalent - Essential
- NQF 5 Supply Chain Management - Desirable

**Skills, Abilities and Job-related Knowledge**

English Comprehension

MS D365 - warehouse module

Verification Skills

Communication Skills

Product Knowledge

Warehouse Management System

Bulk Movement Procedure

Warehouse Layout and Processes
- ** Reports to**

Reverse Logistics Senior Supervisor