Customer IT Support Agent

4 weeks ago


Johannesburg, South Africa Isilumko Staffing Full time

**Join Our Team as a Customer IT Support Agent/Front Desk Support**

Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We're seeking a talented individual to join our team as a Customer IT Support Agent/Front Desk Support. If you have at least 2 years of experience in a related field, along with a Diploma in IT and either an N+ Certification or MSCE Certification, we want to hear from you

**Key Responsibilities**:
**Customer Support**: Provide friendly and efficient IT support to our customers, addressing their queries and technical issues promptly and professionally.

**Front Desk Management**: Serve as the first point of contact for visitors and employees, ensuring a positive and welcoming experience.Technical Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to the appropriate teams when necessary.

Maintain accurate records of support tickets, solutions provided, and customer interactions for future reference.

**Training and Education**: Assist users in understanding and utilizing IT systems effectively through training sessions and user guides.

**Requirements**:
**Experience**: Minimum of 2 years of experience in a related IT support role.

**Education**: Diploma in IT or equivalent qualification.

**Certifications**: Possess either an N+ Certification or MSCE Certification.

**Technical Skills**: Strong understanding of computer hardware, software, and networking principles. Proficiency in troubleshooting common IT issues.

**Communication Skills**: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.

**Customer Focus**: A passion for delivering exceptional customer service and a commitment to ensuring customer satisfaction.

**Adaptability**: Ability to thrive in a fast-paced environment and quickly adapt to changing priorities and technologies.



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