Client Relationship Management Administrator

4 weeks ago

Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To provide client administrative support to Portfolio Managers and the Client Relationship Manager enabling PCP to deliver excellent customer service to high net-worth clients

**Job Description**:
PURPOSE OF THE JOB

To provide client administrative support to Portfolio Managers and the Client Relationship Manager enabling PCP to deliver excellent customer service to high net-worth clients.

Role Summary:
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the RMS Operations team, sharing knowledge, experience, best practice and providing constructive feedback as required:
Compliance and Risk Management | Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards:
Customer Experience | To provide service excellence and achieve customer satisfaction

Key Role Responsibilities:

- Provide all reporting on both local and offshore portfolios as requested by clients or portfolio managers and verify correctness thereof
- Provide clients with correct factsheets
- Check with the Portfolio Managers or Administrators the incorrect valuations and advise the Administration team
- Provide share price information to clients on request
- Providing and checking of CGT and IT3b statements and assisting with any queries
- Prepare payments and journals and submit to the Administration team for processing once authorized
- On-board and open client portfolios by verifying FICA documentation, mandates, FAIS requirements and prepare static data for the new client file.
- Instruct settlements to accept script and provide administration support with the relevant book cost if shares are transferred Complete the Client Acceptance Screening Application (CASA) requirements on receipt of the mandate.
- Provide clients with online access to view portfolios.
- Check the book costs once loaded by settlements
- Deposit cash into clients BDA account once received from client
- Close client portfolios advise the Portfolio Manager. Instruct settlements to transfer the scrip. RM to transfer cash.
- Send instructions to Stockbrokers for non-dematerialized shares.
- E-mail statements to clients as per standard request list
- Carry out special monthly dividend transfers or instructions by compiling journals and submitting to admin.
- Prepare ad hoc mandate packs (fact sheets; mandate and FICA requirement checklist) for new clients and hand to Portfolio Managers
- Prepare supporting information on fund performance and valuations
- Provide relevant information to Portfolio Managers and the Client Relationship Manager in terms of resolving escalated client queries
- Action instructions from clients, Brokers, Wealth Planners and Portfolio Manager
- Ensure portfolios are Regulation 28 compliant where mandated
- Prepare Portfolio Rebalancing Calculations
- Maintain an effective customer complaints register to ensure that all customer complaints are appropriately recorded and the resolution process is effectively managed for each client complaint.
- Prepare and analyze complaints reports on a quarterly basis; pick up trends and formulate recommendations for Senior Management.
- Check clients cash balances to ensure no overdrawn balances.
- Keep system static data up to date by checking and ensuring all closed accounts are de-activated and de-activated date is inserted.
- Perform call backs on all withdrawals and amendments to static data.
- Check that clients’ book costs are loaded for new clients and on the CGT statements for all clients.
- Check and ensure all management fees and adviser fees are updated and paid.
- Ensure all referral clients’ cash is paid over prior to cover for trading.
- Perform refresh as per client’s risk profile.
- Run a maturities list weekly and circulate to PM’s
- Ensure all management and adviser fees are processed

COMPETENCIES
- Attention to Detail
- Customer Centric
- Team Player
- Adhering to principles and values
- Planning and organising
- Delivering results and meeting customer expectations
- Acting as SME for Business Related Projects
- Following instructions and procedures
- Coping with pressure and setbacks
- Maintaining Relations with Internal & External Stakeholders

MINIMUM REQUIREMENTS
- Postgraduate degree
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet

PREFERRED REQUIREMENTS
- Three (3) years’ experience in investments as an Administrator within an asset management company
- Experience on JSE BDA system
- Experience on the Saxo white Label Trading Platform/ Similar

Education

Higher Diplomas: Business, Comm

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