Supervisor/administrator

6 months ago

Witbank, South Africa One Touch Mobility Full time

**About us**

We are an MTN authorized Dealer to sell MTN Products and Services, we are in the telecommunications industry. Been in business for the past 20 years.

**Opportunity is at MTN Highveld Mall**

**Job Description - Store Supervisor**
- Implementing plans, controls and standards for optimum performance and alignment with strategies
- To provide day-to-day management, support and guidance
- Any other such duties that may be reasonably expected within the course of duty

**Job Summary**
- Administer and control available resources to achieve goals and objectives
- Communicate goals clearly and facilitate achievement thereof
- Manage and motivate team to achieve agreed goals and targets
- Set boundaries within which direct reports will operate and clarify roles to match the level of expertise

and results required
- Communicate actively and effectively resolving any potential conflicts that may arise
- Evaluate and assess people performance
- Build and enforce a customer centric approach
- Build and maintain collaborative teamwork
- Coach, guide and motivate team / staff
- Build professionalism, loyalty and commitment to the organization
- Have the self-insight and flexibility to adapt to different situations
- Live the business brand - change and influence employees behaviour
- Manage diversity
- Suggest concrete ways to improve productivity, and improve resource utilisation
- Strive to automate processes and procedures wherever possible
- Communicate research results and recommendations to the relevant areas of the business to build a

competitive advantage
- Explore and recommend creative and innovative solutions to enhance performance
- Encourage continuous service improvement
- Implement cost-saving activities
- Dissemination of information
- Customer retention through customer contracts
- Team motivation
- Budget compliance

**Job Duties**

**Input into Operational Planning**
- Provide input into the long-term plan
- Research and consider best practice, local conditions, trends, as well as competitor activity
- Contribute towards continuous improvement and innovation at process and procedure level
- Input into identifying ways to fine tune systems and methods of service and product delivery in line

with changing work practices
- Recommend ways to exploit new opportunities to grow the business further

**Internal processes**
- Drive implementation of MTN & Business policies, processes, procedures and systems, ensuring

compliance with the set operational framework and monitor the execution thereof, making

recommendations for corrective actions where necessary
- Identify and facilitate improvement opportunities and initiatives at system, process and procedural level

to drive optimal and efficient sales and service levels
- Ensure that systems and controls are in place for optimal stock management and accurate forecasting

at the shops assigned
- Ensure effective methods and standards are in place for delivery of customer experience
- Identify, resolve or escalate business risks accordingly
- Alert stakeholders to potential risks

**Supervision and Sales Growth**
- Coordinate and manage the activities of Leads in the assigned area region
- Communicate strategy and implement action plans
- Drive and ensure execution of initiatives and activities
- Adopting corrective action where applicable
- Ensure and facilitate implementation of promotional plans
- Manage and maintain targets for the assigned stores
- Pursue opportunities to increase sales in the shops
- Determine and drive implementation of the best methods to reach sales, revenue and targets as

defined
- Ensure staff understand objectives and targets and are able to achieve required service levels
- Conduct and assist in the relevant analysis of market knowledge, trends and competitive information,

escalating information to the business as required
- Provide input into forecasting needs for the area
- Manage obsolescence, ensuring sell through of product and stock
- Identify training needs and liaise with Operational Managers to ensure sales teams are trained and

skilled to engage with customers and provision of effective sales and service argumentation and tools
- Resolve issues/ queries and liaise with relevant areas within MTN or the business

**Budget Management and Cost Control**
- Provide input into the forecasting, planning, development and review of the budget for the assigned

stores
- Communicate, monitor and control the annual budgets, assisting to ensure optimal budget

management and attainment of targets and reporting as necessary
- Ensure effective cash management and efficient use of financial resources
- Identify opportunities to generate additional revenue and minimise costs
- Report on achievement of monthly targets

**Customer Satisfaction**
- Establish and build relationships with all relevant stakeholders
- Align service delivery to changing market segments
- Understand customer needs and develop and fine-tune solut

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