Senior Applications Support Analyst

7 months ago

Centurion, South Africa Secondments Recruitment Full time

**Job Advert Summary**:
Include primary accomplishments, products, and services, who benefits from them and how

**Minimum Requirements**:
EDUCATION, SKILLS AND EXPERIENCE
- A degree in information systems or similar is a requirement.
- ITIL Foundation certification is a requirement.
- Administration and user support - minimum six (6) year experience.
- Application maintenance - minimum six (6) year experience.
- Management of incidences, problems and requests - minimum six (6) year experience.
- Application monitoring - minimum six (6) year experience.
- Quality assurance - minimum six (6) year experience.
- User training - minimum six (6) year experience.
- Application deployment - minimum six (6) year experience.
- Technical writing - minimum six (6) year experience.
- Application Recovery - minimum six (6) year experience.
- Data Governance - minimum three (3) year experience.
- Risk management - minimum three (3) year experience.
- Project management - minimum three (3) year experience.
- Vendor management - minimum three (3) year experience.

BEHAVIOURAL COMPETENCIES
- Customer Service - Knows the customer's business and/or seeks information about the real underlying needs of the customer, beyond those expressed initially.
- Flexibility - Decides how to do something based on the situation.
- Impact and Influence - Adapts a presentation or discussion to appeal to the interest or level of others.
- Organisational Commitment - Act to support the organisations mission and goals.
- Commitment to professional learning - Keeps up to date with international trends that will have an impact on the field of expertise.
- Teamwork - Publicly credits others who have performed well.
- Analytical thinking - Identifies multiple elements of a problem and breaks down each of those elements in detail, showing causal relationships between them.
- Achievement Orientation - Sets and works to meet challenging goals.
- Initiative - Demonstrates the ability to anticipate and proactively manage all the variables involved, to ensure that critical opportunities for the centre are not missed.

WORKING CONDITIONS

Will be required to work long hours when necessary.

**Duties and Responsibilities**:
KEY PERFORMANCE AREAS

Include management and leadership responsibilities for work team leaders
- Management of incidences, problems, and requests - managing incidents, problems,and requests by ensuring established standard operating procedures and processes are followed, including documentation of issues and their resolutions.
- Technical writing - Create and maintain documentation as it relates to system configuration, standard operating procedures, mapping, processes, and service records.

This includes assessing potential security threats, ensuring data privacy and compliance, and implementing measures to mitigate risk and protect sensitive information.
- Project management - good grasp of project management principles and being able to execute tasks within a project management environment, including in different IT environments, e.g. (Production, Staging, Testing).

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