Manager: Recoveries

OPPORTUNITY

Santam’s Specialist Claims Services division has a position available for a Manager overseeing South Africa’s southern region’s recovery and liability claims department based in Tygervalley, Bellville WHAT WILL YOU DO

The successful incumbent will be responsible for a department that deals with third party subrogation recoveries and liability claims arising primarily from motor vehicle accidents. This role will include managing, supporting, and developing a team of people to ensure superior service delivery and quality of work. In addition, the incumbent will manage individuals within the team, manage the financial performance and monitor process compliance (essentially overseeing that the key performance indicator levels are acceptable for their team).

The responsibilities will include establishing and maintaining the quality standards that drive client delight and cost efficiency and deliver first time right service excellence.
WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE

Manage and report on unit’s performance.
Document and manage LEO trends and deviations.
Ensure client satisfaction improvements using various service metrics.
Mandate to handle claims, by exception.
Establish and maintain the quality standards that drive client delight and cost efficiency.
Continually review and measure team activities against targets, standards, and service levels, agreeing and taking action to improve capability and performance, so that the team achieves its maximum potential.
Management of the National uninsured recoveries portfolio.
Management of the division’s Litigation on a national basis.
Management of various specialist portfolios including Santam Direct and the Heavy Haulage portfolio recovery and liability claims
Internal Adjudication for matters within the Group
QUALIFICATION AND EXPERIENCE

Matric/ Grade 12
Relevant Law degree
Admitted attorney (advantageous)
Minimum 5-10 years short-term insurance experience.
At least 5 years in a management position with a proven track record of successful people leadership as well as a proven track record of successful business management.
KNOWLEDGE AND SKILLS

Insurance process and product knowledge
Analytical and problem-solving
Delivery/results orientation
Conflict Resolution
Business Acumen
Capacity management and planning
Time Management
Negotiation
Planning and execution
Communication
PERSONAL ATTRIBUTES

Driving Strategy
Commercial Orientation
Client Focus
Decision Making
Enabling Innovation
Change Leadership
Continues Learning
Talent-Focused Leadership
Talent Enablement
Emotional Intelligence
WHO WE ARE

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.