![Corporate Traveller](https://media.trabajo.org/img/noimg.jpg)
Rsa- Senior Corporate Travel Consultant
4 weeks ago
**Job no**: 517570
**Brand**: Corporate Traveller
**Work type**: Full time
**Location**: Durban North
**Categories**: Corporate & Group Travel
**General Information**
**Job title**:
**Corporate Traveller Travel Manager**
**Purpose**:
To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.
**Primary duties and responsibilities (KRAs)**
**1. Customer experience**:
- Drive a customer service mentality by delivering on the brand CVP’s
- You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
- Ensure enquiries are actioned as per agreed SLA.
- Quarterly client reviews and visits
- Consult with client and identify additional opportunities (iCRM)
**2. Systems and processes**:
- Adhere to One Best Way finance process and procedures
- Manage client payment including invoicing and statements
- Assist your colleagues with their portfolios where necessary
- Attend all conferences and team meetings.
3. **Sales Ability**:
- Follow the one best way sales process
- Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
- Sales orientated and can work towards targets, commission and incentives
- Achieve monthly targets
- Sales ability, drive brand initiatives for greater customer engagement & retention
**Hierarchy**:
Assistant Team Leader, Team Leader, Area Leader, GM
**Key communication and relationships**:
Internal:
Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager
External:
Customers; Suppliers
**Job Requirements**
**Education and qualification**:
**Minimum requirements**
**Added advantage**
Matric
Relevant Tertiary qualification, e.g. Travel qualification
**Experience**:
- Minimum 3 - 5 years working in the corporate travel industry
- Senior corporate consultant experience
- Amadeus Required
**Other**:
**Location**:
Durban - Kloof
Travelling:
As per business needs
Office hours:
As per business needs
Additional:
Own transport essential
**Functional / job-related**
**Competency**
**Proficiency required**
Basic
Intermediate
Advanced
Work Independently
1
2
**3**
Customer centric
1
2
**3**
Work in a changing environment
1
2
**3**
Embrace company philosophies, values & change
1
2
**3**
Microsoft Office - Latest version
1
**2**
3
GDS Experience
1
2
**3**
Mid back office system experience
1
**2**
3
**Other / soft skills**
**Competency**
**Proficiency required**
Basic
Intermediate
Advanced
Systematic
1
2
**3**
Confident
1
2
**3**
Time Management skills
1
2
**3**
Disciplined to follow through
1
2
**3**
Self-driven
1
2
**3**
Self-Managed
1
2
**3**
Flexible / Adaptable
1
2
**3**
Ambitious
1
2
**3**
Interpersonal skills
1
2
**3**
Passionate
1
2
**3**
Persistence / Resilience
1
2
**3**
Written and verbal communication skills
1
2
**3
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