Investment Support Consultant

3 weeks ago

Sandton, South Africa Sanlam Full time

Who we are?
Sanlam Investments Group is one of South Africa’s largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients.

**We take particular pride in**:

- Sanlam’s longevity and innovation
- People, teamwork and values
- A culture of diversity and commitment to growing our own timber
- Our robust, tested and proven pragmatic investment process and philosophy

Our local and offshore investment products cover the full investment spectrum: active and passive; single and multi-manager - both locally and internationally. Our active funds range are managed according to our pragmatic value investing style. Purpose of the role?
To handle calls, resolve queries & complaints and provide unit trust product information to Absa Investments customers. Key accountabilities?

Education and Experience? 3 years Economic Diploma or an equivalent to NQF level 6 2 years experience as a Customer Consultant in a Call Centre environment 1 year experience in dealing with investment products

**Knowledge & Skills**: Knowledge of Collective Investment Schemes Act (Level: Solid) Knowledge of Financial Sector Conduct Authority requirements (e.g. Regulation 28,etc.) (Level: Solid) Knowledge of S.A. Tax implications on the unit trust product (Level: Solid) Knowledge of Investment/Financial Markets (Level: Solid) Knowledge of FICA Legislation (Level: Solid) Verbal and written communications (Level: Solid) Analytical skills (Level: Solid) Computer literacy (MS Suite) Level: Solid) Problem-solving skills (Level: Solid) Customer relationship skills (Level: Solid)

**Competencies**: Deciding and initiating action Learning and researching Entrepreneurial and commercial thinking Relating and networking Adapting and responding to change Persuading and influencing Creating and innovating
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensure a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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