Service Centre Manager Auto Pedigree Gqeberha

3 weeks ago

Eastern Cape, South Africa Motus Corporation Full time

Auto Pedigree is looking for an experienced Service Centre Manager based at our Gqeberha Branch. This position is an ideal opportunity for someone eager to make use of their leadership and business acumen, and operations management experience to drive the achievement of branch performance targets and advance Auto Pedigree's business interests in the area.

**Position Overview**:
The purpose of this position is to formulate tactical strategy and associated delivery plans through the achievement of the business’ objectives.

**Specific Role Responsibilities**:

- Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
- Ensure high standards of quality workmanship
- Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts
- In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour
- Ensure all workshop equipment is maintained as per requirements
- Monitor all training requirements to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel
- Establish adequate safety and security procedures to protect property and company personnel
- Ensure adequate maintenance of tools, equipment and other materials
- Maintain good liaison with all other departmental managers
- Resolving of customer complaints, as and when required
- Plan, initiate, promote sales campaigns and be able to cold call customer
- Ensure the most effective use of resources.

**Qualifications and Experience**:
**Minimum Experience**
- 35 - 8 years’ experience in the automotive workshop environment, of which at least 2 - 3 year’s workshop or parts managerial experience.

**Minimum Qualification**
- Grade 12
- Auto Motive Workshop Experience / Some Marketing Experience

**Minimum Requirements**
- Code 8 driver’s license
- Thorough understanding of Dealership Aftersales functions.
- MS Office with intermediate level Excel skills as minimum.
- Knowledge of the area’s most spoken languages an advantage.

**Skills and Personal Attributes**:
**Competencies**:

- Good communication skills
- Interpersonal skills, articulate and well-spoken with internal and external customers on all levels, able to create and maintain stakeholder relationships.
- Numerical Reasoning
- Sound Judgement
- Query Resolution skills
- Conflict Management
- Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment to meeting deadlines and goals.
- Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
- Problem-solving
- Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
- Problem-solving
- Time management, including the ability to respond to/resolve queries and issues in the minimum amount of time.
- Excellent sales and marketing skills.
- Customer and sales management.
- Negotiation skills
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
- Networking

**Personal Attributes**:

- Committed
- Professional
- Resilient
- Honesty and integrity in all business dealings.
- Well groomed
- Energetic

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