Associate - Reservations
3 months ago
Quantanite is a BPO based in Sandton. We are seeking a Associate to join their team. We are looking for an associate that is able to work on a flexible working roster to cover a 24/7 campaign.
About the role:
The purpose of the role is to fulfil operational tasks related to existing bookings and servicing reservations post booking. This will include admin functions amendments related to itinerary/flight changes or sending customers’ documentation (tickets, vouchers) within a specific time frame before Departure.
**Duties**:
Admin tasks on existing reservations
- Sending notifications to customers about changes to their bookings and updating existing reservations.
- Effectively checking all bookings ensuring any discrepancies are promptly identified and
rectified Ensuring all client documentation is dispatched within specific time frames: sending cruise and flight tickets, transfer and hotel vouchers
- Supporting customers with API completion (Advanced Pax Information)
- Logging notes of all communication
- Liaising with other teams and internal departments where necessary
- Any other operational tasks as required
- Adhering to our brand communication standards
Minimum requirements:
- Previous experience working in an administrative role
- Previous experience working in a fast-paced and high-volume role
- Matric
- Clear criminal record
- Excellent numeracy skills
- Great communication skills both written and verbal
- PC literate - knowledge of Word, Excel, Google Workspace
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