Client Success Representative

2 weeks ago

Pietermaritzburg, South Africa INFUSE Full time

**OUR HIRING PROCESS**:

- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it's decision time If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.
**Key Responsibilities**:
Build and maintain strong, long-lasting client relationships

Ensure the timely and successful delivery of our solutions according to client needs and objectives

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment

Assist with challenging client requests or issue escalations as needed
Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

**Requirements**:
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales

Strong communication and interpersonal skills

Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.

Empathetic understanding of client needs and ability to address them effectively

Ability to address challenges and proactively offer solutions.

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